topic Turn took there payment twice in Get your taxes done using TurboTax

Turn took there payment twice

porsha864 — Thu, 06 Jun 2019 09:15:59 GMT

If you have duplicate charges for your TurboTax fees, ple...

Kat — Thu, 06 Jun 2019 09:16:00 GMT

If you have duplicate charges for your TurboTax fees, please contact TurboTax Customer Support during business hours. TurboTax will gladly refund any duplicate charges. See the TurboTax FAQ below for more info.

"Why was I double-charged or billed twice?"

https://ttlc.intuit.com/replies/3300086

Re: If you have duplicate charges for your TurboTax fees, ple...

bodelano0001 — Wed, 12 Apr 2023 15:18:14 GMT

I have a similar issue but it is impossible to get in touch with Turbo tax. I can only get in touch with an AI, then I am put on hold indefinitely. Anyone had luck reaching turbo tax regarding duplicate charges.

Re: If you have duplicate charges for your TurboTax fees, ple...

xmasbaby0 — Wed, 12 Apr 2023 15:20:08 GMT

@bodelano0001

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: If you have duplicate charges for your TurboTax fees, ple...

DoninGA — Wed, 12 Apr 2023 15:20:25 GMT

@bodelano0001 wrote:

I have a similar issue but it is impossible to get in touch with Turbo tax. I can only get in touch with an AI, then I am put on hold indefinitely. Anyone had luck reaching turbo tax regarding duplicate charges.

You will need to contact TurboTax support for this issue. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax