topic Did you ever get this solved? Having same issue in Get your taxes done using TurboTax

{"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}} Get this error trying get pdf

romonal1sa — Thu, 06 Jun 2019 08:31:43 GMT

Did you ever get this solved? Having same issue

hbacalsoyu — Thu, 06 Jun 2019 08:31:45 GMT

Did you ever get this solved? Having same issue

Please see this FAQ on troubleshooting printing issues: h...

DanaB — Thu, 06 Jun 2019 08:31:46 GMT

Please see this FAQ on troubleshooting printing issues:

https://ttlc.intuit.com/replies/3301671

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}}Get this error trying

Chris_19 — Sat, 25 Jan 2020 03:39:02 GMT

This is still an issue for me. Has anyone solved it? And to the "helpful" person who just linked the help doc, it's obviously is useless. We can't see the PDF! That's the issue! Not printing it! Horrible tech support even when I call in. Broken website. What are we paying for????

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}}Get this error trying

cp1967 — Thu, 06 Feb 2020 01:52:38 GMT

I'm having the same exact problem. I can't even print it up to mail let alone e-file. It's only on my California Return. My Federal E-file went through no problem.

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":t...

BrandiLO — Mon, 10 Feb 2020 01:14:33 GMT

This situation will be best handled by contacting customer care. Please click here for directions.

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}}Get this error trying

eproett — Tue, 11 Feb 2020 07:34:36 GMT

I am having the same problem, they said it is due to my self-employment status, but I hadn't tried to print and mail the forms in until this weekend. Going to be calling tomorrow to find out what is going on. Already got our Federal Return deposited into our account.

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}}Get this error trying

franciscovee — Tue, 18 Feb 2020 23:58:13 GMT

I've tried calling countless times and I get no support whatsoever, they have no idea how to help. Ridiculous.

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}}Get this error trying

kwilsuzn — Wed, 19 Feb 2020 19:42:41 GMT

I have been trying to file since the beginning of the month. I have been on support calls for over 4 hours without a resolution.. Does anyone know a work around??

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":t...

LindseyLO — Thu, 20 Feb 2020 03:29:07 GMT

Refer to the link below for troubleshooting to help you with the error you are receiving.

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-printing-issues-turbotax-cd-download/00/27239

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":t...

Chris_19 — Thu, 20 Feb 2020 15:40:16 GMT

Wow, you actually posted a different version of the same useless help doc someone else posted earlier.

Did you even read the thread? Do you not understand that it's a download issue and not a printing issue? We had an issue DOWNLOADING A PDF.

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}}Get this error trying

franciscovee — Thu, 20 Feb 2020 18:36:08 GMT

I finally gave up trying to get help from Turbotax, they give no option to speak to someone who is in IT. Want to know how I solved my problem? I had to go to my State's website (CA) and file myself! I had to do my state taxes all over again, but finally filed myself using the info from my federal taxes. The WORST part is that once you file and pay for the service, you CANT get a refund for preparing State taxes. RIDICULOUS!!!!!

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}}Get this error trying

Bama2 — Sun, 29 Mar 2020 02:32:00 GMT

I need my income tax printed out

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":t...

AkinaLO — Mon, 30 Mar 2020 02:18:45 GMT

Please follow the instructions below to troubleshoot printing issues.

Troubleshoot printing issues - Community - TurboTax

@Bama2

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}}Get this error trying

Carsonsmom — Thu, 02 Apr 2020 16:37:29 GMT

I had this issue, but only after I saved the first return that was rejected. The way I finally was able to save the updated, corrected one was by filing. Once I filed, I was able to go to the Print Center and save the updated return.

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}}Get this error trying

JLS3 — Fri, 12 Mar 2021 19:35:45 GMT

This issue continues to pop up - now in 2021 with the 2020 taxes. It appears this may be a problem primarily for those of us with rejected returns who then need to make revisions. This last post was very helpful. I was not able to "view forms" before filing, after amending a rejected return. However, once I filed, I was able to download the return. Hope this proves helpful to others!

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}}Get this error trying

Frustrated1601 — Thu, 13 May 2021 01:41:42 GMT

I tried to add Form 8862 by clearing and redoing my tax information but I was not given another option to answer:

Have you ever received a letter from the IRS disqualifying you for the American Opportunity Lifetime Credit?

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":t...

KathrynG3 — Thu, 13 May 2021 19:11:09 GMT

If the tax return was already filed, it should not be cleared and started over. Instead, it should be amended.

See: How do I amend my 2020 TurboTax Online return?

If the tax return was not already filed, to get the question to appear again, run through the existing education information. To return to the education section, from inside TurboTax, enter education and click the Jump to link in the search results.

TurboTax will maximize any credit and there will be a page shown telling you which credit you could receive.

Then there will be a screen that says Just one last thing...Have you receive a letter or notice form the IRS stating you must file Form 8862 in order to claim the American Opportunity Credit? and follow the prompts.

@Frustrated1601

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}}Get this error trying

speegle2001 — Wed, 22 Feb 2023 00:15:27 GMT

After ur rejection how were u were able to go bk and fix it? I go through all the steps and it takes me to the error code??

Re: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":t...

HeatherPLO — Wed, 22 Feb 2023 19:56:26 GMT

You are commenting on an old thread that may have outdated information.

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

After this, follow the steps to resolve your Rejected return. If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

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