topic Microsoft recently updated Windows Defender to check apps... in Get your taxes done using TurboTax

Getting Error 102348 when trying to save or save as to Hard drive.

Anonymous — Thu, 06 Jun 2019 07:12:19 GMT

Cannot save anywhere on hard drive. Cannot save to any file name. Rebooted. Dint fix. Reinstalled TurboTax. Still cant save my file. However I can save the file to a USB drive. How do I save to hard drive?????

The note from herbb623tt about Ransomware Protection in W...

GG999 — Thu, 06 Jun 2019 07:12:20 GMT

The note from herbb623tt about Ransomware Protection in Windows 10 Windows Defender anti-virus settings also worked for me.

I had an option to simply add an exception rather than disabling the entire feature … "Add an app through Controlled folder access". I browsed to the location of the TT executable file. I had to exit and restart TurboTax. Before doing this I was able to save my in-progress tax return to a USB drive. After starting TT I was then able to read the return off the flash drive and re-save it to my hard drive.

TT location on my pc: C:\Program Files (x86)\TurboTax\Deluxe 2018

Microsoft recently updated Windows Defender to check apps...

sherryp_5044 — Thu, 06 Jun 2019 07:12:22 GMT

Microsoft recently updated Windows Defender to check apps and files in the App & browser control. When you turn this option off. You can save your tax files to your hard drive.
Open Windows Defender.
click App & Browser control
Under Check apps and files - choose off

Thanks ! It also works by setting this option to 'Warn...

Anonymous — Thu, 06 Jun 2019 07:12:24 GMT

Thanks ! It also works by setting this option to 'Warn', which is a little safer than Off.

I added the turbotax app as an exception to the protectio...

carter467885 — Thu, 06 Jun 2019 07:12:25 GMT

I added the turbotax app as an exception to the protection folder, and it still gives me the same Error 102348 when trying to save it.

I think I found the answer. If your using Windows 10 An...

Anonymous — Thu, 06 Jun 2019 07:12:26 GMT

I think I found the answer. If your using Windows 10 Anti virus, there is an option called Ransomware Protection. That was turned on. Turning it off allows me to save files to the hard drive. Apparently Windows 10 doesnt fully trust TurboTax. : - )

To correct error 102348: 1. Go to Windows Settings and Cl...

onthehalfshell — Thu, 06 Jun 2019 07:12:27 GMT

To correct error 102348:

1. Go to Windows Settings and Click on Update & Security

2. Click Windows Security

3. Click Virus & Threat Protection

4. Virus & Threat protection settings / Manage Settings

5. Controlled folder access / Manage controlled folder access

6. Allow an app through Controlled Folder Access

7. Do you want to allow Windows Security to make changes to your device?--YES

8. Click Add an allowed app

9. Enter TurboTax

This should allow you to save TurboTax to your hard drive.

There are various reasons you may be having this error. P...

Anonymous — Thu, 06 Jun 2019 07:12:29 GMT

There are various reasons you may be having this error. Please see the Turbo Tax FAQ below for reason explaining why you may be encountering this error code (click on "Solution"):https://ttlc.intuit.com/replies/6259819

Re: Getting Error 102348 when trying to save or save as to Hard drive.

rfgoern — Sun, 15 Mar 2020 01:16:45 GMT

How to fix?

Re: I think I found the answer. If your using Windows 10 An...

TiffanyL — Mon, 16 Mar 2020 15:26:24 GMT

If you're using TurboTax for Windows, you may may experience Error: 567809 or 102348 when attempting to save your tax file. The link provided below will assist you with a solution on how to proceed:

Error 567809 or 102348: Cannot save tax file or File not found

Re: To correct error 102348: 1. Go to Windows Settings and Cl...

Wcrumley — Tue, 17 Mar 2020 17:49:00 GMT

These instructions worked perfectly, thanks!

Re: To correct error 102348: 1. Go to Windows Settings and Cl...

MGentry — Sat, 18 Jul 2020 20:26:30 GMT

That was the solution. Thank you so much.

Re: Getting Error 102348 when trying to save or save as to Hard drive.

Froggygremblin — Sun, 21 Mar 2021 15:40:44 GMT

The actual solution on Windows 10 is to Go to Windows Security, Virus & Threat Protection, Allow an App through Controlled folder access, choose recently blocked apps then Turbotax for current year.

Re: I think I found the answer. If your using Windows 10 An...

AgWillow — Sun, 02 Apr 2023 17:13:49 GMT

Unfortunately, the link that @TiffanyL provided doesn't mention the Windows Defender issue for which @onthehalfshell provides a solution (which applies to Windows 10 and 11).

Intuit should update its answer at Error 567809 or 102348: Cannot save tax file or File not found to include this scenario. It's at least as likely as some of those currently cited; I'd be very surprised if, say, file corruption were more likely than the Windows Defender threat-protection problem.

Re: I think I found the answer. If your using Windows 10 An...

CarissaM — Sun, 02 Apr 2023 19:40:34 GMT

You are commenting an an older thread which can contain outdated information. Is there something we can assist you with> If so please provide a few details. @AgWillow

Re: I think I found the answer. If your using Windows 10 An...

AgWillow — Sun, 02 Apr 2023 20:26:32 GMT

@CarissaM wrote:
You are commenting [on] an older thread which can contain outdated information.

Yes, thank you, but my remarks applied primarily to the solution linked to by @TiffanyL:

Error 567809 or 102348: Cannot save tax file or File not found

That page, "by TurboTax," was last updated on Jan 13, 2023 and omits mention of the problem that caused the error for me and, it would seem, for quite a few others. A search for 102348—the error code I got from TT 2022 that started my search for a solution—in TurboTax Community produces lots of hits, and the several that I checked all reference the above link, which is incomplete. I can't reply on that page, though I did offer feedback. So that left me with no choice other than to post my observations here.

Here's hoping that others with the same error don't have to rely on user feedback to solve their problem.

Re: I think I found the answer. If your using Windows 10 An...

kkmrhktax — Thu, 25 Jan 2024 22:18:26 GMT

I verified your solution will work in Windows 11