topic No problem. Please contact us using the instructions belo... in Get your taxes done using TurboTax

I need to change my download type from Windows to Mac.

dresserm — Thu, 06 Jun 2019 00:43:24 GMT

No problem. Please contact us using the instructions belo...

CarlitaH — Thu, 06 Jun 2019 00:43:26 GMT

No problem. Please contact us using the instructions below. Yes, it is a process; however, it will get you there! An agent can verify your Windows purchase and push you a Mac download.

https://support.turbotax.intuit.com/contact/

Re: No problem. Please contact us using the instructions belo...

SunjaKim — Fri, 29 Jan 2021 01:49:33 GMT

I need to change my download type from Mac to Windows.

Re: No problem. Please contact us using the instructions belo...

AkinaLO — Fri, 29 Jan 2021 15:58:36 GMT

This FAQ has directions to contact a specialist that can push a download to you.

You will need to fill out some information first.

https://support.turbotax.intuit.com/contact/

You can also call TurboTax support through the article below.

What is the TurboTax phone number?

Re: No problem. Please contact us using the instructions belo...

SunjaKim — Fri, 29 Jan 2021 23:22:06 GMT

I called the help line and they said that they could not help because I bought my 2020 from a third party, Amazon.

Is this correct that third part purchases are excluded from support?

Re: No problem. Please contact us using the instructions belo...

Critter-3 — Fri, 29 Jan 2021 23:24:04 GMT

Since you bought from a third party you need to go back to the third party and get a refund of the product you cannot use and purchase the product you can.