topic same here, this did not work in Get your taxes done using TurboTax

Can not pay for state efile online

jon4379 — Thu, 06 Jun 2019 00:16:46 GMT

Pop up window to pay for state e file option or audit defense does not work, unable to click on continue button to add credit card info.

I have this problem too; need an answer now

lindapagliaro — Thu, 06 Jun 2019 00:16:47 GMT

I have this problem too; need an answer now

I have the same problem. using MacBook ....need answer now!

prodded — Thu, 06 Jun 2019 00:16:48 GMT

I have the same problem. using MacBook ....need answer now!

Problem resolved by going to System Preferences/Display a...

lindapagliaro — Thu, 06 Jun 2019 00:16:50 GMT

Problem resolved by going to System Preferences/Display and clicking on Scaled, then the third block for smaller print. This worked perfectly.

WIN 10 being around for more than 3 years and XP was obso...

sliu55 — Thu, 06 Jun 2019 00:16:51 GMT

WIN 10 being around for more than 3 years and XP was obsolete longer than that. It is not acceptable that software not working in WIN operating system. It is 2019!

I have the same problem. using MacBook ....need answer n...

robdauler — Thu, 06 Jun 2019 00:16:52 GMT

I have the same problem. using MacBook ....need answer now!. Two calls into their support, each over 20 minutes and both times support person could not figure out answer, and worst let, could not process payment over phone. Looks like will have to file by mail.

I have the same problem. using MacBook ....need answer n...

robdauler — Thu, 06 Jun 2019 00:16:53 GMT

I did not put it on my credit card. I had it deducted fr...

prodded — Thu, 06 Jun 2019 00:16:55 GMT

I did not put it on my credit card. I had it deducted from my refund. Then I contacted customer service for a refund. Spent about an hour on the phone but eventually they figured how to issue refund

Thank you for your feedback. Unfortunately cannot take f...

robdauler — Thu, 06 Jun 2019 00:16:56 GMT

Thank you for your feedback. Unfortunately cannot take from refund, since owe. It is amazing to me, that they have not immediately taken care of problem, since losing money with frustrated customers deciding to mail in.

On a Mac... I did what another suggested about Display s...

skubiakiv — Thu, 06 Jun 2019 00:16:57 GMT

On a Mac... I did what another suggested about Display settings AFTER I did a reboot.

Save tax file... Reboot Mac... Go to System Preferences/Display and clicked on Scaled... Select the third block for smaller print.... Back into TT... Try to file again... Got message again but this time clicking Try Again worked... And I actually got the message a few times, but now clicking Try Again kept getting me further until it worked.

This worked. On PC, just keep pressing "Try Again"...ove...

kramerjn — Thu, 06 Jun 2019 00:16:59 GMT

This worked. On PC, just keep pressing "Try Again"...over and over. On 20x it worked.

If you are using Windows 10 and some buttons don't work p...

JeanneLO — Thu, 06 Jun 2019 00:17:00 GMT

If you are using Windows 10 and some buttons don't work please see this TurboTax FAQ for help.

https://ttlc.intuit.com/replies/6549824

same here, this did not work

dragonswng2 — Thu, 06 Jun 2019 00:17:01 GMT

same here, this did not work

Did not work!

kramerjn — Thu, 06 Jun 2019 00:17:03 GMT

Did not work!

Did not work !

bmoura8 — Thu, 06 Jun 2019 00:17:04 GMT

Did not work !

Re: Can not pay for state efile online

Joyce45 — Mon, 22 Feb 2021 03:12:58 GMT

I had this same problem. Tried many times. Finally I closed TurboTax after saving file. Changed the display scaling to 100%, then rebooted computer. I am using Windows 10 Pro on a new laptop 2 n 1. Using in laptop mode. After restarting TurboTax the payment window worked, sent me to TurboTax online and I paid using credit card. Then returned to tax return and e-file was completed. At least I hope so. TurboTax said it was sent. I put a call into Support, but they have not called me back as yet. I had to use this same procedure to have TurboTax boot up from the Update window when I initially opened the program. Seems like these problems should be fixed by now. Heads Up TurboTax programers.

Re: Can not pay for state efile online

jrm1026 — Wed, 24 Feb 2021 15:43:13 GMT

Thank you SO much Joyce!!!! I have been frustrated for 2 weeks. Your advice worked like a charm!👏👏👏👏👏

Re: Can not pay for state efile online

MHallock — Thu, 22 Apr 2021 04:03:39 GMT

Thank you for posting this as it’s been a huge frustration for me this year. Your solution worked whe no one at TT could figure it out.

Re: If you are using Windows 10 and some buttons don't work p...

redryder111 — Sat, 01 May 2021 19:02:26 GMT

The link provided is of course broken, the tool support was attempting to provide would not load, so after spending several hours trying to pay Intuit, the easiest solution was to give up print and mail the tax return. If you are not expecting a refund. The simplest solution is to print an mail it.

Re: If you are using Windows 10 and some buttons don't work p...

KathrynG3 — Mon, 03 May 2021 19:33:04 GMT

The earlier posts on this thread are from 2019 or earlier.

Here is a current article with other troubleshooting tips for your future reference: Troubleshoot blank screens, missing buttons, or missing images.

Other suggestions:

Verify the browser is up to date and your device meets minimum system requirements.
Update the program itself:
- For TurboTax Online, close out of the program completely and close the browser window in TurboTax Online. Re-open using Chrome in an incognito browser on a Windows 10 PC and/or see: How to clear your cache.
- For TurboTax CD/Download, make sure to check for updates. For more information, see:
  - How do I update my TurboTax CD/Download software program?
  - Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

@redryder111