topic Why are some fields nulled in Get your taxes done using TurboTax

Why are some fields nulled

joegibbersr — Wed, 05 Jun 2019 23:41:09 GMT

Some fields like "medical doctor expenses" won't let me enter a number,, but I can do it by entering it in the forms section

Whenever you see that "$0" (an actual zero, and not just...

SteamTrain — Tue, 13 Oct 2020 23:15:04 GMT

( Note: This was actually posted in 2018, and refers to 2017 tax returns. The same problem and solutions exists for 2018 and 2019 tax returns...but the years referred to below would need to be updated to the appropriate year involved)

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Whenever you see that "$0" (an actual zero, and not just a simple "$" )......then a "Supporting Details" sheet is attached to that entry field, usually transferred in from last year, but after the actual $$ entries from 2017 were stripped out.

Problem is that TTX reprogrammed that page such that the "Supporting Details" page doesn't pop up like it used to...so three ways to work around it until they get it fixed (been reported).

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Here's what I think is happening...and how to fix it.

1) In 2017 you added "Supporting Details" to each of those fields...probably to describe when & how paid.

2) The Supporting Details sheets (empty) transferred into your 2018 file.

3) The Supporting Details are supposed to pop up as soon as you attempt to enter a value during the Interview...but it doesn't. (Software Bug)

4) Workarounds (new) :

4a) double-click in the field and the Supporting Details sheet pops up and you can either delete it (hit the big red "X"), and now make an entry...or you can use the SuppDetails worksheet to enter your $$....OR...

4b) Put your cursor in the box, and then go to the top menu on the screen and click on <Edit....then <<Add Supporting Details from the drop-down menu. IF the SuppDet box shows up you can either add your entry in there...or hit the Red "X" to delete the whole SupDet worksheet and then make your normal entry.....OR...

4c) Put your cursor on the box....switch to Forms Mode...., and enter the payment directly in the worksheet. You can also delete the Supporting Details sheet entirely (look for the REMOVE "X" when it pops up)..once that is done, you can make entries using the interview again..

(been reported too, but might take weeks to fix...or never since we've heard nothing yet)

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and the are other places ..like Property Taxes, Medical Expenses and Federal Quarterly Estimated Tax payments...where the same "$0" issue may pop up

Schedule A is not complete yet and is scheduled for an up...

macuser_22 — Wed, 05 Jun 2019 23:41:13 GMT

Schedule A is not complete yet and is scheduled for an update on 1/25. It is not a good idea to enter data in the forms mode and that could mess things up when the update takes place.

https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_fed_windows_individual.htm...

Re: Whenever you see that "$0" (an actual zero, and not just...

MikeO1 — Sat, 06 Feb 2021 21:37:33 GMT

This bug is still here for 2020. Double click will open the Supporting Details form, as will Edit (Ctrl I), BUT the $0 does NOT update to the total when I close the Supporting Details form. Thankfully the total does appear on the Forms display.

Re: Whenever you see that "$0" (an actual zero, and not just...

Cass0317 — Sat, 06 Feb 2021 22:03:35 GMT

@MikeO1 Where you able to reach out to our TurboTax Customer Care regarding this issue? If not please see how to contact our team below:

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