topic Problem with Credit Card Payment when security code starts with "0" in Get your taxes done using TurboTax

Problem with Credit Card Payment when security code starts with "0"

stackedarms — Wed, 05 Jun 2019 23:16:36 GMT

Notice of a problem, not a question: Your payment system will not accept credit cards when the security code starts with a zero. Instead the system produces an error message that the code cannot be a "null set."

Interesting. I'll ask someone to look into it.

Opus 17 — Wed, 05 Jun 2019 23:16:37 GMT

Interesting. I'll ask someone to look into it.

Hi @stackedarms, We looked around and didn't find any i...

BennyG — Wed, 05 Jun 2019 23:16:39 GMT

Hi @stackedarms,

We looked around and didn't find any issues with being able to process a cvv code that starts with Zero. The only thing we found was instances from Canadian purchases regarding codes that start with zero, but I don't think that applies to you.

If the payment has not processed successfully, give our customer support teams a call and they'll process the payment over the phone. Be sure to choose that you're using the desktop version and not the Online sign in option: https://ttlc.intuit.com/replies/5566005