topic I used Turbo Tax last year but couldn't remember my credentials so I created a new account. Can you help me access my account from last year please? in Get your taxes done using TurboTax

I used Turbo Tax last year but couldn't remember my credentials so I created a new account. Can you help me access my account from last year please?

cvccolbert — Wed, 05 Jun 2019 21:35:38 GMT

What you can do is request an email change. You can get y...

Sargeant — Wed, 05 Jun 2019 21:35:40 GMT

What you can do is request an email change. You can get your information transferred from your old account into your new account. Fill out the Email Change request Form by clicking the link below:

https://ttlc.intuit.com/questions/1899319-e-mail-change-request-for-your-turbotax-account

This did not help, it is the same e-mail as last year

cvccolbert — Wed, 05 Jun 2019 21:35:41 GMT

This did not help, it is the same e-mail as last year

What about the User ID?

Sargeant — Wed, 05 Jun 2019 21:35:42 GMT

What about the User ID?

I do not remember the user ID from last year

cvccolbert — Wed, 05 Jun 2019 21:35:44 GMT

I do not remember the user ID from last year

We don't have a single, all-purpose phone number. Instead...

Sargeant — Wed, 05 Jun 2019 21:35:45 GMT

We don't have a single, all-purpose phone number. Instead, we have many different numbers, depending on what you need help with.

Follow these instructions to connect with a TurboTax Expert who is specially-trained to handle your unique question or concern. Live help is available from 5:00 AM to 9:00 PM Pacific, seven days a week.

If you're using TurboTax Online:
    Sign in to your TurboTax account if you're not already signed in.
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Re: I used Turbo Tax last year but couldn't remember my credentials so I created a new account. Can you help me access my account from last year please?

drwhy — Mon, 20 Apr 2020 15:57:22 GMT

Thank you, I have requested an email change and have a Request #, how will they get back to me? Would it be via my old email address or the new email address that I am requesting? Sincerely, Dr_Why

Re: I used Turbo Tax last year but couldn't remember my credentials so I created a new account. Can you help me access my account from last year please?

Porshag92 — Thu, 11 Jun 2020 17:50:29 GMT

I need help putting the money from my old account to my new onw