topic The answer (see below) does not solve my error message fr... in Get your taxes done using TurboTax

TurboTax Deluxe 2017 cannot be opened because of a problem. Check with the developer to make sure TurboTax Deluxe works with this version of OS X."

cyanocitta0crist — Wed, 05 Jun 2019 06:15:07 GMT

Have OS X Yosemite 10.10.5, Firefox Quantum, Safari 10.1.2. Downloaded TurboTax 2017 twice, same result, cannot be opened.

The answer (see below) does not solve my error message fr...

mikeaf0911 — Wed, 05 Jun 2019 06:15:08 GMT

The answer (see below) does not solve my error message from TurboTax (see above) since I was not able to connect with TurboTax Technical Support numerous times. There are too many robot answering machines that I don't understand since it got disconnected so quickly before I answer the phone with TurboTax support. The Intuit website has no email address where I can send my comments to TurboTax Technical Support about the error message. I was not able to upgrade my computer operating system (OS X) at this time so I would like my money back for downloading this software and I will switch to other tax software. I am really disappointed that I have been loyal to TurboTax for many years with no problems. Now I am not happy with the Intuit company since they hang up on me numerous times. Please send me a link where I can ask for a refund on this downloaded software. Thanks! :(

Go to this website to request a refund of the software pu...

DoninGA — Wed, 05 Jun 2019 06:15:11 GMT

Go to this website to request a refund of the software purchased from TurboTax - <a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/forms/refund-request.jsp">https://support.turbotax.intuit.com/forms/refund-request.jsp</a>

Hey, I too recently purchased the turbotax 2016 software...

bmvazquez1 — Wed, 05 Jun 2019 06:15:13 GMT

Hey, I too recently purchased the turbotax 2016 software and when I try to open the application it bounces and then tells me I have to download developer tools- it does not function with my version 10.12.6 Mac os Sierra- Please help us find a solution.

@bmvazquez1 Kindly share the turbotax 2016 software version.

GPahwa — Wed, 05 Jun 2019 06:15:15 GMT

@bmvazquez1 Kindly share the turbotax 2016 software version.

The TurboTax 2017 desktop editions require use of Mac OS...

DoninGA — Wed, 05 Jun 2019 06:15:16 GMT

The TurboTax 2017 desktop editions require use of Mac OS X v10.11 or later (64-bit required)

See this TurboTax support FAQ for Mac minimum system requirements - https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software

If you are not going to upgrade your OS then you can get a refund of the software purchase by contacting TurboTax support.

Go to this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

You can still use the TurboTax 2017 online editions at this website - https://turbotax.intuit.com/personal-taxes/online/