topic I have the same problem on MAC desktop. in Get your taxes done using TurboTax

My efile failed. needed an update, updated. Still fails. Still needs update, but no update. It says you've had a technical hiccup. When will you fix it?

janebird — Wed, 05 Jun 2019 04:42:27 GMT

I did the update but the e-file still fails. Validation failed because of needed update. There is no update. What is your technical hiccup? I already paid for state e-file.

I’ve been getting the same error for more than a week now...

crocket — Wed, 05 Jun 2019 04:42:29 GMT

I’ve been getting the same error for more than a week now. I’ve forced an update by holding the option key down when checking for updates but the end result is still the same. TurboTax phone support had no answers but had the gall to send me an e-mail the afternoon after I called advising that the support ticket had been closed as “resolved”. I replied that it was NOT resolved but got no response. I’ve been using this product since 2009 but never again if they don’t get this fixed soon!

My problem was user error on my part. I downloaded the up...

janebird — Wed, 05 Jun 2019 04:42:32 GMT

My problem was user error on my part. I downloaded the update, but didn't install it. Once I exited and installed the update I was able to e-file.

3/17/2018 I'm having the same problem on Turbotax for Ma...

george-uhs — Wed, 05 Jun 2019 04:42:33 GMT

3/17/2018

I'm having the same problem on Turbotax for Mac. Won't verify the file for e-filing. All updates have been downloaded and installed. Intuit needs to send an advisory to customers who are affected. I wasted a lot of time today and so did the customer support expert trying to identify the problem. I found this post after we hung up. Hopefully Intuit will fix soon!

This also might be a corrupted file. Corruption could ha...

macuser_22 — Wed, 05 Jun 2019 04:42:35 GMT

This also might be a corrupted file.

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2017 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac">https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac</a>

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac">https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac</a>

I have the same problem on MAC desktop.

wdpolinska — Wed, 05 Jun 2019 04:42:36 GMT

I have the same problem on MAC desktop.

Did the update really get installed? Exit from Turbotax a...

janebird — Wed, 05 Jun 2019 04:42:37 GMT

Did the update really get installed? Exit from Turbotax and reopen it. The update should install automatically.

I just spent 2 plus hours on the phone to try and resolve...

SKI_67 — Wed, 05 Jun 2019 04:42:39 GMT

I just spent 2 plus hours on the phone to try and resolve this problem; did re-installs of TurboTax and even checked to ensure my Mac OS was up to date. NOTHING is making the problem go away. If I have to mail my return, I will looking for a refund of the $$$ spent on TurboTax Premier. An error message (update needed) that is in error is worthless to help resolve the problem.

@SKI_67 are you getting a "technical hiccup" message?

GabiU — Wed, 05 Jun 2019 04:42:40 GMT

@SKI_67 are you getting a "technical hiccup" message?

Mine says I need to update my s/w plus the technical mess...

SKI_67 — Wed, 05 Jun 2019 04:42:42 GMT

Mine says I need to update my s/w plus the technical message all rolled into one worthless error message :(

Thank you for the information. If you have the time, it...

GabiU — Wed, 05 Jun 2019 04:42:43 GMT

Thank you for the information.

If you have the time, it would help us out if you could create a sanitized file for us to do some testing with. Here's how you can produce a token number:
1. Open up TurboTax 2017
2. Click Online or Help on the top menu
3. Click Send Tax File to Agent
4. Click Send. This will generate a token number, please post here.

449743

SKI_67 — Wed, 05 Jun 2019 04:42:44 GMT

449743

I have been working with same error for two days now. Ha...

brad-a-scott — Wed, 05 Jun 2019 04:43:06 GMT

I have been working with same error for two days now. Have uninstalled application and reinstalled it and still get exact same 'hiccup' error. I also got the infuriating medial saying my support incident was closed as resolved. [Removed]

I will also be requesting refund for Deluxe if Turbotax c...

brad-a-scott — Wed, 05 Jun 2019 04:43:08 GMT

I will also be requesting refund for Deluxe if Turbotax can't resolve the eFile error. I didn't purchase Turbotax to file by mail.

So any progress? I am amazed that this problem is still "...

SKI_67 — Wed, 05 Jun 2019 04:43:11 GMT

So any progress? I am amazed that this problem is still "unresolved" - how about an update? Who is the POC at Intuit for refunds? If I have to mail my return, I will be a VERY UNHAPPY CAMPER.

Finally resolved issue in my own. Required uninstalling a...

brad-a-scott — Wed, 05 Jun 2019 04:43:12 GMT

Finally resolved issue in my own. Required uninstalling application and removing a multitude of extraneous files on the MAC. Reinstalled and eFile was successful.

What do you consider extraneous files in your iMac?

SKI_67 — Wed, 05 Jun 2019 04:43:13 GMT

What do you consider extraneous files in your iMac?

To properly uninstall requires removing all the files i...

macuser_22 — Wed, 05 Jun 2019 04:43:14 GMT

To properly uninstall requires removing *all* the files in this FAQ - just deleting the application will do nothing since the problem is usually in a support file.

Here is a FAQ for how to uninstall Mac
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac">https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac</a>

My problem was solved ages ago, see above. Open your own...

janebird — Wed, 05 Jun 2019 04:43:16 GMT

My problem was solved ages ago, see above. Open your own ticket.

Did the deletions of all the files required by the above...

SKI_67 — Wed, 05 Jun 2019 04:43:32 GMT

Did the deletions of all the files required by the above link and reloaded (again); a miracle occurred and after restarting I was able to e-file. Thanks for the help; not happy with Intuit - this should not happen with released s/w.

topic I have the same problem on MAC desktop. in Get your taxes done using TurboTax

My efile failed. needed an update, updated. Still fails. Still needs update, but no update. It says you've had a technical hiccup. When will you fix it?

I’ve been getting the same error for more than a week now...

My problem was user error on my part. I downloaded the up...

3/17/2018 I'm having the same problem on Turbotax for Ma...

This also might be a corrupted file. Corruption could ha...

I have the same problem on MAC desktop.

Did the update really get installed? Exit from Turbotax a...

I just spent 2 plus hours on the phone to try and resolve...

@SKI_67 are you getting a "technical hiccup" message?

Mine says I need to update my s/w plus the technical mess...

Thank you for the information. If you have the time, it...

449743

I have been working with same error for two days now. Ha...

I will also be requesting refund for Deluxe if Turbotax c...

So any progress? I am amazed that this problem is still "...

Finally resolved issue in my own. Required uninstalling a...

What do you consider extraneous files in your iMac?

To properly uninstall requires removing *all* the files i...

My problem was solved ages ago, see above. Open your own...

Did the deletions of all the files required by the above...

To properly uninstall requires removing all the files i...