https://ttlc.intuit.com/community/taxes/discussion/i-am-trying-to-log-out-of-my-account-and-when-i-go-to-my-account-at-the-top-of-the-page-there-are-no/01/521885#M213727 Wed, 05 Jun 2019 03:17:27 GMT ellen9497 2019-06-05T03:17:27Z https://ttlc.intuit.com/community/taxes/discussion/i-am-trying-to-log-out-of-my-account-and-when-i-go-to-my-account-at-the-top-of-the-page-there-are-no/01/521885#M213727 Wed, 05 Jun 2019 03:17:27 GMT https://ttlc.intuit.com/community/taxes/discussion/i-am-trying-to-log-out-of-my-account-and-when-i-go-to-my-account-at-the-top-of-the-page-there-are-no/01/521885#M213727 ellen9497 2019-06-05T03:17:27Z https://ttlc.intuit.com/community/taxes/discussion/does-my-account-act-like-a-dead-link-with-no-dropdown-men/01/521892#M213729 <P>Does MY ACCOUNT act like a dead link with no dropdown menu?</P>I have seen this occur recently for some users using Chrome browser.&nbsp; I don't know what setting in Chrome causes it, but I have mentioned to TurboTax that some users with Chrome browsers have been reporting that.<BR /><BR /><P>TurboTax Online saves your return after each screen in case one were to get disconnected accidentally.&nbsp; So you can go a neutral screen where you are not inputting any data, and then close the browser.</P><P>You can then log in again, if you wish, to see if it recurs.<BR /></P>If the problem continues with your Chrome browser, try clearing the browser cache to see if that makes any difference. If necessary, you can try another browser such as IE or Firefox.<BR /> Wed, 05 Jun 2019 03:17:28 GMT https://ttlc.intuit.com/community/taxes/discussion/does-my-account-act-like-a-dead-link-with-no-dropdown-men/01/521892#M213729 mesquitebean 2019-06-05T03:17:28Z