topic same here. Why was there no notice that an additional fee... in Get your taxes done using TurboTax

Did anyone else receive a fee from "VPS Tax Service" on their credit card after paying their taxes through Turbotax and why wasn't the fee stated at the time fo payment?

lwes892 — Wed, 05 Jun 2019 02:51:31 GMT

When you pay your federal tax using a credit or debit car...

xmasbaby0 — Wed, 05 Jun 2019 02:51:32 GMT

When you pay your federal tax using a credit or debit card:

https://www.irs.gov/payments/pay-taxes-by-credit-or-debit-card

When you use a card to make a purchase from a store or on...

SweetieJean — Wed, 05 Jun 2019 02:51:34 GMT

When you use a card to make a purchase from a store or online, the merchant pays the credit card co's processing fee (which is usually a percentage of the purchase amount). However, the IRS is forbidden by law to pay this, so the fee must be charged to you.

Yes, this totally blindsided me too. If I had seen the ch...

j-lfrack — Wed, 05 Jun 2019 02:51:36 GMT

Yes, this totally blindsided me too. If I had seen the charge, I never would have paid with my card. They have enough of my money already.

same here. Why was there no notice that an additional fee...

s2 — Wed, 05 Jun 2019 02:51:38 GMT

same here. Why was there no notice that an additional fee would be charged.
Would absolutely have used a debit card instead. This is a disgrace - will not be using turbotax again.

Re: When you use a card to make a purchase from a store or on...

Jazzieadams1 — Tue, 21 Jan 2020 20:03:30 GMT

I want to know if I'm getting a card throw turbo taxes

Re: Did anyone else receive a fee from "VPS Tax Service" on their credit card after paying their taxes through Turbotax and why wasn't the fee stated at the time fo payment?

Hklbrry — Wed, 25 Mar 2020 09:09:44 GMT

Yeah this is BS. I could have easily paid with money in the bank. I will be disputing the charge since it was not mentioned ahead of time. Last time using turbo tax.

Re: Did anyone else receive a fee from "VPS Tax Service" on their credit card after paying their taxes through Turbotax and why wasn't the fee stated at the time fo payment?

Evie3752 — Mon, 06 Apr 2020 17:03:51 GMT

Same here. I attempted to dispute the charge with Turbotax and the customer service rep refused. Insisted it was not their charge, that it was an IRS charge. They take no responsibility to notify people when they select the credit card option there will be an additional fee. All they have to do is enter a message and make users click that they read it. It nearly doubled the cost to do my taxes. Infuriating. Last time ever I will use TurboTax.

Re: When you pay your federal tax using a credit or debit car...

Evie3752 — Mon, 06 Apr 2020 17:05:47 GMT

That is BS. You need to notify users that if they choose credit card they will be charged the VPS fee. Failure to disclose that is on you, Turbotax.

Re: When you use a card to make a purchase from a store or on...

Evie3752 — Mon, 06 Apr 2020 17:06:47 GMT

That is BS. You need to notify users that if they choose credit card they will be charged the VPS fee. Failure to disclose that is on you, Turbotax.

Re: When you pay your federal tax using a credit or debit car...

DoninGA — Mon, 06 Apr 2020 18:51:14 GMT

@Evie3752 wrote:

That is BS. You need to notify users that if they choose credit card they will be charged the VPS fee. Failure to disclose that is on you, Turbotax.

The Credit Card fees were displayed although they are at the bottom of the screen in small print.

A convenience fee of 2.49% of total amount you owe will be charged by our credit card service provider. There is a minimum convenience fee of $3.95 regardless of your IRS payment obligation..

Re: When you pay your federal tax using a credit or debit car...

Evie3752 — Mon, 06 Apr 2020 19:02:27 GMT

Ridiculous. $3.95 would have been acceptable. You suckered me and many others. Never will use Turbo again.

Re: Did anyone else receive a fee from "VPS Tax Service" on their credit card after paying their taxes through Turbotax and why wasn't the fee stated at the time fo payment?

joser1 — Wed, 08 Apr 2020 17:20:02 GMT

Yes, it happened to me as well this year. This is total bull**bleep** because nowhere it says anything about this fee. I had to pay $621 for my taxes, then on top of that I get a fee charge of $15.46. Come on it's not like $621 came from a freaking magical tree. I want that $15.46 refunded back. Turbotax you all need to stop being so secretive and tell us the consumers what to expect. Also, your services are not free as you plainly keep posting but that is another story to boil someone's blood. Not happy at all.

Re: Did anyone else receive a fee from "VPS Tax Service" on their credit card after paying their taxes through Turbotax and why wasn't the fee stated at the time fo payment?

DoninGA — Wed, 08 Apr 2020 17:21:17 GMT

@joser1 wrote:

Yes, it happened to me as well this year. This is total bull**bleep** because nowhere it says anything about this fee. I had to pay $621 for my taxes, then on top of that I get a fee charge of $15.46. Come on it's not like $621 came from a freaking magical tree. I want that $15.46 refunded back. Turbotax you all need to stop being so secretive and tell us the consumers what to expect. Also, your services are not free as you plainly keep posting but that is another story to boil someone's blood. Not happy at all.

The Credit Card fees were displayed although they are at the bottom of the screen in small print.

A convenience fee of 2.49% of total amount you owe will be charged by our credit card service provider. There is a minimum convenience fee of $3.95 regardless of your IRS payment obligation..

Re: Did anyone else receive a fee from "VPS Tax Service" on their credit card after paying their taxes through Turbotax and why wasn't the fee stated at the time fo payment?

joser1 — Tue, 14 Apr 2020 21:56:23 GMT

Buddy, I had to pay the IRS $621 of my own hard earn money. Don't you think I should get a break from that fee? It is ridiculous I have to pay an extra $15.46 for paying that large sum of money to the government. I want a refund for that fee.

Re: Did anyone else receive a fee from "VPS Tax Service" on their credit card after paying their taxes through Turbotax and why wasn't the fee stated at the time fo payment?

martain74 — Sun, 19 Apr 2020 12:37:06 GMT

Yes, and it was disclosed before submitting. I knew about the $120 to file federal, $50 for state, and the $6.80 processing fee for a credit card payment. It was all there.

Re: When you pay your federal tax using a credit or debit car...

timothompson — Mon, 22 Jun 2020 15:35:21 GMT

This is bad UX. This should be messaged earlier in the process and emphasized when paying.

Re: Did anyone else receive a fee from "VPS Tax Service" on their credit card after paying their taxes through Turbotax and why wasn't the fee stated at the time fo payment?

grayjaime — Fri, 03 Jul 2020 18:56:36 GMT

I help my mom do her taxes with Turbo, and I had just noticed this charge on her card bill. She owed over $3,000.00, so she was charged $93.00. I thought it was only a fee of $3.95. I will have to think about it next time. It’s ridiculous. It is simple to do the taxes on Turbo.

Re: Did anyone else receive a fee from "VPS Tax Service" on their credit card after paying their taxes through Turbotax and why wasn't the fee stated at the time fo payment?

VolvoGirl — Fri, 03 Jul 2020 18:59:30 GMT

If you pay the IRS directly online you can pick a different processor or pay directly by a debit to your bank account.

https://www.irs.gov/payments/pay-your-taxes-by-debit-or-credit-card

Re: Did anyone else receive a fee from "VPS Tax Service" on their credit card after paying their taxes through Turbotax and why wasn't the fee stated at the time fo payment?

DoninGA — Fri, 03 Jul 2020 19:01:48 GMT

@grayjaime wrote:

I help my mom do her taxes with Turbo, and I had just noticed this charge on her card bill. She owed over $3,000.00, so she was charged $93.00. I thought it was only a fee of $3.95. I will have to think about it next time. It’s ridiculous. It is simple to do the taxes on Turbo.

The Credit Card fees were displayed although they are at the bottom of the screen in small print.

A convenience fee of 2.49% of total amount you owe will be charged by our credit card service provider. There is a minimum convenience fee of $3.95 regardless of your IRS payment obligation..

All the third party processors used by the IRS when paying by credit or debit card also have convenience fees.

IRS payment website for credit cards - https://www.irs.gov/payments/pay-your-taxes-by-debit-or-credit-card