topic Code 36 error <a rel="nofollow" target="_blank" href="htt... in Get your taxes done using TurboTax

I'm unable to install TurboTax 2016 Deluxe for Mac. An error is received after it starts copying from the install disc. Behaves the same way on two separate computers.

kent_anness — Sat, 01 Jun 2019 01:06:14 GMT

Not good! You shouldn't be facing issues during installat...

SKPandey — Sat, 01 Jun 2019 01:06:16 GMT

Not good! You shouldn't be facing issues during installation. Can you please provide the details of the error you see?

The Finder can't complete the operation because some data...

kent_anness — Sat, 01 Jun 2019 01:06:18 GMT

The Finder can't complete the operation because some data in "TurboTax Deluxe 2016" can't be read or written (Error code -36)

Tried on two Macs. One with 10.9.5 and the other with 10....

kent_anness — Sat, 01 Jun 2019 01:06:19 GMT

Tried on two Macs. One with 10.9.5 and the other with 10.10.5. Ran disk utility on both & found no errors. Stops copying at around 50mb on each Mac. Ample available disk space and RAM on both.

Code 36 error https://ttlc.intuit.com/questions/1899601-error-code-36-installing-turbotax-for-mac">https://ttlc.intuit.com/questions/1899601-error-code-36-installing-turbotax-for-mac</a>

Since it's doing it on 2 computers, could be a problem wi...

mesquitebean — Sat, 01 Jun 2019 01:06:20 GMT

Since it's doing it on 2 computers, could be a problem with the CD.

Are you a TurboTax Advantage member (annual subscription) by any chance?   If so, there should already be a complimentary download file in your download account:
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download">https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download</a>

Otherwise, you can phone TurboTax Support on Monday and ask them to let you try installing from a download.

FAQ:  What is the TurboTax phone number?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3300041">https://ttlc.intuit.com/replies/3300041</a>

When uninstalling and reinstalling, use this method:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac">https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac</a>

How to install the TurboTax Mac software:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901272-how-do-i-install-the-turbotax-software-for-mac">https://ttlc.intuit.com/questions/1901272-how-do-i-install-the-turbotax-software-for-mac</a>

I downloaded a copy and installed with absolutely no issu...

kent_anness — Sat, 01 Jun 2019 01:06:21 GMT

I downloaded a copy and installed with absolutely no issues. Thanks!

Bad CD. Exchange at the place you bought it. If you bou...

Opus 17 — Sat, 01 Jun 2019 01:06:23 GMT

Bad CD. Exchange at the place you bought it. If you bought it through the Turbotax Advantage Program, you should also have a downloadable installer in your online account. Log into turbotax, click My Account/Account Tools/Billing and Shipping/Edit/Downloads and Unlocks.

If you bought the CD direct from turbotax without the advantage program, call the support line on Monday. For customer support hours and link, see below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) https://ttlc.intuit.com/replies/3300041