topic this doesn't work for me. in Get your taxes done using TurboTax

Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

john-hogue — Wed, 05 Jun 2019 00:42:23 GMT

I found this answer from another user - run the Turbo Tax...

jengalaway — Wed, 05 Jun 2019 00:42:24 GMT

I found this answer from another user - run the Turbo Tax program as an Administrator. After I did this, I was able to click the CONTINUE button and pay my state e-file fee with no issues.

How do I from within the Turbo Tax program click to run a...

miklor1980 — Wed, 05 Jun 2019 00:42:26 GMT

How do I from within the Turbo Tax program click to run as an Administrator?

In Windows10 hover over the Turbo Tax icon, right click,...

rginorio — Wed, 05 Jun 2019 00:42:28 GMT

In Windows10 hover over the Turbo Tax icon, right click, select More and you should see the option to Run as an Administrator.

Running as administrator worked for me, thanks. Also, if...

dholmes_ — Wed, 05 Jun 2019 00:42:30 GMT

Running as administrator worked for me, thanks. Also, if you don't see "Run as administrator" when you right-click, press and hold shift then right-click. It should provide more options one of the being the "Run as administrator" option

Hey thanks jengalaway! You saved my day! (yes it worked).

grahamkapowsin — Wed, 05 Jun 2019 00:42:31 GMT

Hey thanks jengalaway! You saved my day! (yes it worked).

It took me several days and hours on the phone with Turbo...

salsaman481 — Wed, 05 Jun 2019 00:42:32 GMT

It took me several days and hours on the phone with Turbotax to finally figure out that I needed to Run as Administrator. For Windows 8, I had to right click the Turbotax Icon on my desktop and then click on properties (at the bottom), click the compatibility tab at the top and then check the box under Privilege Level that says "Run This Program As An Administrator".

Running as Administrator trick worked like a champ. Than...

gkcharmcity — Wed, 05 Jun 2019 00:42:34 GMT

Running as Administrator trick worked like a champ. Thanks for saving the day. Took me 3 mins vs the couple hours I have invested jacking with the "help" folks and fumbling around on my own. Darn shame that TT wouldn't fix this glitch, or at least publish something "official" as a fix for their help desk people.

If you are running this app on a MAC, you can open the ap...

rmtaber — Wed, 05 Jun 2019 00:42:35 GMT

If you are running this app on a MAC, you can open the app with admin privileges as follows:
1) Right-click on the TurboTax app
2) select 'Show Package Contents'
3) navigate to Contents>MacOS> and find the TurboTax UNIX executable file
4) open a new finder window, go to your Utilities folder and open the Terminal app
5) type: "sudo " (note the space after sudo)
6) Drag the TurboTax UNIX executable file into the terminal window

this doesn't work for me.

baileyjace — Wed, 05 Jun 2019 00:42:36 GMT

this doesn't work for me.

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

idesofmarch — Thu, 28 Jan 2021 22:48:26 GMT

I am having this issue with my 2020 Turbo tax. I am running it as an administrator. Any one has any other suggestions? I have Windows 10. Thanks.

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to ...

LindseyLO — Fri, 29 Jan 2021 00:06:07 GMT

Have you tried clearing your cache and refreshing to see if this helps? If you need help doing so click here for assistance.

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to ...

idesofmarch — Fri, 29 Jan 2021 15:48:26 GMT

No this didn't help.

Don't know if this is relative or not, but I had Task Manager displaying while having Turbo Tax open. Turbo Tax appeared under the APPs when on the "File" page but when continue to "How do you wan t to pay?" and click on "Charge My Credit Card", then TurboTax saves the return, Turbo Tax is not displaying on the Task Manager when on "Let's Complete Your PUrchase Online." Is that functioning correctly?

Thank you

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to ...

HeatherPLO — Fri, 29 Jan 2021 19:08:13 GMT

Please reach out to us directly for further assistance. Contact us at the link here.

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

Jimbo16c — Tue, 02 Feb 2021 12:35:36 GMT

I have the exact same issue, I turned off antivirus, firewall, cleared cache, and run as administrator and have had no luck. I am using 2020 premier

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

idesofmarch — Tue, 02 Feb 2021 14:27:56 GMT

I had to work with 2 different agents with Turbo technology (not the ones answering the phones; need to be transferred). After working on it for about 5 hours one day, on the next day the agent contacted me and because she continued to research the issue, found there is a problem with "newer computers display settings and Turbo Tax." She had me reset my display to lowest option (800x600?), then the window worked to I could file. I then reset back to the default.

She didn't technically explain it but said it is now being noted and most often it happens on the new computers (bought mine October 2020; HP Pavilionx360) when using TurboTax.

The agents I worked with were very helpful and continued to work to find the answer.

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

Jimbo16c — Tue, 02 Feb 2021 18:17:48 GMT

That’s interesting, my laptop is not even a month old. I will try that this evening. I did get a number to call but I didn’t have time before work so if that doesn’t work I’ll call and if it does I’ll reply back

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

Jimbo16c — Tue, 02 Feb 2021 22:36:33 GMT

That worked, I closed TurboTax and changed my resolution to 1024x768. I still had my antivirus and firewall disabled. I reopened turbo tax and it worked as it should! Thank you!!

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

teedub — Sun, 07 Feb 2021 00:01:18 GMT

This is very bizarre, but I tried using the lower resolution and it worked on my new computer (Windows 10) with Turbo Tax 2020.

Re: Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

deaton329 — Sat, 13 Feb 2021 17:28:37 GMT

Also was able to get this completed by changing the resolution settings to 1024x768. If TurboTax would stop using a Windows 98 interface for the online purchase, it would work much better.