topic Try using a different internet browser to see if this res... in Get your taxes done using TurboTax

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

bajenkins — Tue, 04 Jun 2019 21:38:41 GMT

"Oops! It appears there was a drop in our connection.

Sorry about this! Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

Tried deleting cookies and flushing cache

Try using a different internet browser to see if this res...

DaraLO — Tue, 04 Jun 2019 21:38:43 GMT

Try using a different internet browser to see if this resolves the issue.

Re: Try using a different internet browser to see if this res...

leoip5 — Fri, 17 Jan 2020 14:43:33 GMT

It doesn't matter what browser or phone I use the connection is still dropped, cannot log in.

Re: Try using a different internet browser to see if this res...

Mikerod101 — Fri, 17 Jan 2020 18:53:59 GMT

im having the same issue.

Re: Try using a different internet browser to see if this res...

JeanneLO — Sun, 19 Jan 2020 17:09:09 GMT

If you have cleared your cache and cookies and used a different browser and the mobile app and you continue to get this message please see this TurboTax FAQ for more assistance on how to use a CD/Download version of TurboTax:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-oops-something-went-wrong-when-selecting-continue-my-return/00/27394

Re: Try using a different internet browser to see if this res...

leoip5 — Mon, 20 Jan 2020 03:45:33 GMT

Try using a wifi connection, that's what worked for me. Course I had to walk down the street, 17° and snowing. Would have been easier to do it with paper and pen and mail it in.

Re: Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

arip — Sun, 17 Jan 2021 03:14:53 GMT

I’m having the same issue. Can anyone tell me what they did to fix? Other browsers repeat the same issue.

Re: Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection betwee...

MichelleLO — Sun, 17 Jan 2021 21:24:16 GMT

@arip Please reach out to TurboTax Customer Support for assistance with troubleshooting the issue you are experiencing.

Re: Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection betwee...

arip — Tue, 19 Jan 2021 17:55:24 GMT

@MichelleLO they aren't able to help. please have a senior technical support person contact me. this is clearly on the TT back end. your product doesn't work.

Re: Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

jacob26 — Thu, 21 Jan 2021 23:38:08 GMT

I'm also having this issue. I was almost done filing as well. It's disheartening and makes me want to go somewhere else to do them if I'm going to have to start over anyway.

Re: Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection betwee...

Cass0317 — Fri, 22 Jan 2021 03:21:34 GMT

@jacob26 Please see the Turbo Tax FAQ's below for assistance with why the connection may be dropping:

If you continue to have this issue please reach out to our TurboTax Customer Service:

What is the TurboTax phone number?

Re: Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection betwee...

jacob26 — Sat, 23 Jan 2021 17:30:50 GMT

You guys seriously need to look at the above comments before sending a "generic" reply. No the internet connection is not the issue.

Re: Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection betwee...

CarissaM — Sun, 24 Jan 2021 00:50:14 GMT

@jacob26 Unfortunately we are unable to see your exact screen. If you have been unable to resolve the issue using the guides above, it would be best to contact customer service by phone.

You can contact customer service by clicking here.

Re: Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

bradbertchie — Mon, 22 Feb 2021 22:59:35 GMT

I have the same issue. All was working just fine until I went to import my brokerage statements.

Much like everyone else - I followed the suggestions of clearing cookies, cache, different browser, standing on my head facing east, etc.

Clearly this is a problem with the web version of the software and if not resolved in a timely manner, I'll be leaving TT for good and using different tax prep.

@Intuit, @TurboTax - please post meaningful resolution or just tell us to go elsewhere.

Re: Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

arrvialaska — Tue, 23 Feb 2021 01:29:14 GMT

It doesn't matter what browser or phone I use the connection is still dropped, cannot log in.
can i use different software for robinhood . will tax act work
iam exhausted since morning same damm message

Re: Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

Krussell1221 — Tue, 23 Feb 2021 01:42:31 GMT

Same here. I was on with support for an hour and they couldn’t help me. This was after trying to important my statement from Robinhood. Every time I try to click on any button on multiple

browers, phones, WiFi’s, iPad, I get the SAME message. It’s something with pulling in the statements. Why am I paying for premier if I am running into issues. “Ready to be impressed?”.. not impressive .. and the customer service is awful.

Re: Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

abhayg4 — Tue, 23 Feb 2021 04:33:29 GMT

Got the same message on phone and Turbo Tax Online......

Took the risk of getting the CD version/download of Turbo Tax - It worked....took some time to import the transactions from Robinhood (approx 2000 ) but it worked......

Re: Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

Randybeach — Wed, 24 Feb 2021 15:18:28 GMT

Yes I have been having the same problem and the turbotax support is so bad and unhelpful. Obviously it's not my internet connection. Can we sue if they don't get it fixed? Seems like a huge problem they are overlooking for a lot of customers.