topic Forgot password. Used Email recovery. Input 6 digit code. Asks for password?! in Get your taxes done using TurboTax

Forgot password. Used Email recovery. Input 6 digit code. Asks for password?!

theonlyvoran — Tue, 04 Jun 2019 21:33:33 GMT

Pretty much all there in the title. I forgot my password. I chose to send a code to my email, I received the email, and input the code. Then it asks me for... my password. The one that I forgot.

Password recovery has one job: recovering a password. It's a bit of a catch-22 to ask for my password to be allowed to get my password.

To access your account, please click on go to our account...

KatrinaLO — Tue, 04 Jun 2019 21:33:34 GMT

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

This doesn't work, and is even less close to working than...

theonlyvoran — Tue, 04 Jun 2019 21:33:36 GMT

This doesn't work, and is even less close to working than what I tried first. When I choose the 'forgot my password' option, at least I can see the option for an email code, even though that option does not work. With the linked recovery page, I don't even have that option; sure, it sends an email, but that email links me to the same exact recovery page as the 'forgot my password' option, but WITHOUT the option to send a code to my email.

Nothing works, it's just a circle-jerk. Their idea of 's...

glkmeyer — Tue, 04 Jun 2019 21:33:37 GMT

Nothing works, it's just a circle-jerk. Their idea of 'support' is to copy-paste the cryptic directions from their webpage and call it done. I call it lost business.