https://ttlc.intuit.com/community/taxes/discussion/i-filed-my-2017-taxes-with-turbo-tax-but-i-can-t-get-into-the-right-account-it-says-i-have-more-than/01/425973#M175524 Tue, 04 Jun 2019 21:28:27 GMT sweisbrod101 2019-06-04T21:28:27Z https://ttlc.intuit.com/community/taxes/discussion/i-filed-my-2017-taxes-with-turbo-tax-but-i-can-t-get-into-the-right-account-it-says-i-have-more-than/01/425973#M175524 Tue, 04 Jun 2019 21:28:27 GMT https://ttlc.intuit.com/community/taxes/discussion/i-filed-my-2017-taxes-with-turbo-tax-but-i-can-t-get-into-the-right-account-it-says-i-have-more-than/01/425973#M175524 sweisbrod101 2019-06-04T21:28:27Z https://ttlc.intuit.com/community/taxes/discussion/if-you-prepared-the-2017-return-online-and-can-t-find-it/01/425981#M175526 <P>If you prepared the 2017 return online and can't find it at the Tax Home in the section "Your Tax Returns &amp; Documents", when you expand that section and choose "2017", then you likely have multiple accounts.&nbsp;&nbsp; Here's how to troubleshoot multiple accounts and regain access.</P><P>You can have up to 5 accounts that use the same email address for notification purposes.&nbsp; A User ID may be an email address, but it doesn't have to be.&nbsp; It might be only part of an email address, or it can be anything at all.<BR /><BR /></P>To get a list of your User IDs and recover account access, you can use the tool at the link below.&nbsp; Try using your phone number first.&nbsp;&nbsp; After that, if necessary, then run the tool on your email address(es) you can access.<BR /><BR /><B>NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.&nbsp; Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.&nbsp;</B> You may wish to copy this link so you can paste it into the new browser session.<BR /><BR /><A href="https://myturbotax.intuit.com/account-recovery" target="_blank">https://myturbotax.intuit.com/account-recovery</A><BR /><BR />If still no luck after running that on your phone number and email address(es) that you can access,&nbsp; here's another method.<BR />Go back to the tool again, but <B>this time leave the data field blank</B>, and choose the small blue link that says <B>"Try something else",</B> and it will look you up by SSN and other parameters.<BR /> Tue, 04 Jun 2019 21:28:28 GMT https://ttlc.intuit.com/community/taxes/discussion/if-you-prepared-the-2017-return-online-and-can-t-find-it/01/425981#M175526 mesquitebean 2019-06-04T21:28:28Z