topic Can't clear, as it says I already paid in Get your taxes done using TurboTax

Can't clear, as it says I already paid

dan-fischer — Tue, 04 Jun 2019 20:47:19 GMT

Please be aware that if you have already paid you cannot...

DanaB — Tue, 04 Jun 2019 20:47:21 GMT

Please be aware that if you have already paid you cannot use the Clear & Start Over option.

Please see these FAQs:

https://ttlc.intuit.com/replies/4248526

https://ttlc.intuit.com/replies/3300041

This was absolutely infuriating this year. I have used T...

dan-fischer — Tue, 04 Jun 2019 20:47:22 GMT

This was absolutely infuriating this year. I have used TT for the last few years, but this was almost scam like. I did not select the services I was charged for, and could not go backward, even after spending hours looking through how to start completely over, but was even unable to do that. I proceeded out of fear that I was going to be screwing up my taxes or in violation of some law. I would have left and filed with any other company, but felt I was likely already being charged due to the verbiage used in the error message displayed when being told I could not start over after agreeing, which I did not do. This is outrageous! I expect someone to be reaching out to me to refund my fees, as I did not need the services charged on my very basic filing.

This is not an answer, and there is not a place to file a...

dan-fischer — Tue, 04 Jun 2019 20:47:23 GMT

This is not an answer, and there is not a place to file a complaint

I gave you the information to contact TurboTax support ab...

DanaB — Tue, 04 Jun 2019 20:47:25 GMT

I gave you the information to contact TurboTax support above since I do not have any access to your return. It has the phone number (800) 446-8848 listed as well as other contact options.