topic This software is unusable. Constant crashing, mostly in... in Get your taxes done using TurboTax

My copy of Turbo Tax 2018 H&B keeps crashing on Windows 10.

rcerveny2002 — Tue, 04 Jun 2019 20:43:28 GMT

My copy of Turbo Tax 2018 H&B keeps crashing on Windows 10. I have uninstalled and reinstalled it without firewall or virus protection active. I have also run the manual update. The program crashes at all different states. Sometime is just crashes when I try to save. I am really frustrated as I have never had a program crash this often.

Pls provide detail when this is fixed

dl_roy — Tue, 04 Jun 2019 20:43:29 GMT

Pls provide detail when this is fixed

My post about Turbo Tax crashing on Windows 10 was delete...

supes — Tue, 04 Jun 2019 20:43:31 GMT

My post about Turbo Tax crashing on Windows 10 was deleted or "archived". Hope yours gets better attention. I just updated my copy, started using the program and it crashed. I will think twice and three times about using this software next year.

I just did the same thing, after 40 mins with TT speciali...

dl_roy — Tue, 04 Jun 2019 20:43:34 GMT

I just did the same thing, after 40 mins with TT specialist and new upload. Crashed 10 mins later.

We do apologize for the inconvenience this is causing you...

EbonyA — Tue, 04 Jun 2019 20:43:35 GMT

We do apologize for the inconvenience this is causing you; we are aware of program crashing issues that include windows 10 users and we are investigating them to find resolve. Please sign up for resolution updates by clicking the link at the bottom of this FAQ:

https://ttlc.intuit.com/replies/7168694

I am not getting an error. It just crashes over and over...

rcerveny2002 — Tue, 04 Jun 2019 20:43:37 GMT

I am not getting an error. It just crashes over and over again no matter what I am doing in the program. I am having no other system issues or issues with other programs.

I do understand, it still has to do with the issue that w...

EbonyA — Tue, 04 Jun 2019 20:43:38 GMT

I do understand, it still has to do with the issue that we are currently investigating. Did you sign up?

This is insane. The version prior to the most recent auto...

dl_roy — Tue, 04 Jun 2019 20:43:39 GMT

This is insane. The version prior to the most recent auto-update did not do this. Can we roll back to prior version?

You should give all Windows 10 users free use of the onli...

supes — Tue, 04 Jun 2019 20:43:41 GMT

You should give all Windows 10 users free use of the online interface. I used it last year and it worked fine.

I did sign up for notifications of updates. Right now th...

rcerveny2002 — Tue, 04 Jun 2019 20:43:42 GMT

I did sign up for notifications of updates. Right now the software is useless. It crashes at such random times no matter what I am doing. I can't even save it half the time so even if I can enter data I loose it.

This software is unusable. Constant crashing, mostly in...

Hubeer — Tue, 04 Jun 2019 20:43:43 GMT

This software is unusable. Constant crashing, mostly in the Income section. Been using Turbotax for 20+ years (Quickbooks as well), but if this is not fixed within a week or so you have lost me as a customer.

Just signed up. Crashes often when opening a 1099 or savi...

nswartz99 — Tue, 04 Jun 2019 20:43:45 GMT

Just signed up. Crashes often when opening a 1099 or saving. Reinstalled from original disk and did updates. Still crashes. Been using Turbotax for 25 years and I never remember it ever crashing.

@TurboTaxEbonyALO - any updates for us?

dl_roy — Tue, 04 Jun 2019 20:43:46 GMT

@TurboTaxEbonyALO - any updates for us?

@dl_roy - I have reached out to the appropriate team to c...

EbonyA — Tue, 04 Jun 2019 20:43:47 GMT

@dl_roy - I have reached out to the appropriate team to check for you all; just waiting to hear back and will update you accordingly. Thanks.

@TurboTaxEbonyALO - thanks, what did you find?

dl_roy — Tue, 04 Jun 2019 20:43:49 GMT

@TurboTaxEbonyALO - thanks, what did you find?

Any update on this?

rcerveny2002 — Tue, 04 Jun 2019 20:43:50 GMT

Any update on this?

Any update on this? I imported my tax2018 file from the w...

wip727 — Tue, 04 Jun 2019 20:43:53 GMT

Any update on this? I imported my tax2018 file from the web to the Windows desktop version, it just crashes at the smart check, 100% of the time

These are my taxes - they're important. Given the errors...

A-concerned-parent — Tue, 04 Jun 2019 20:43:54 GMT

These are my taxes - they're important. Given the errors (crashes often) and inconsistencies in produced documents (you fill out incorrectly or given incorrect information on schedule-C and 8889 at the least) I feel like I have to pay for the audit assistance. That's a very innovative business model you have but I don't really like it.

STILL NOTHING. TEN DAYS LATER. UNREAL. @TurboTaxEbonyALO...

dl_roy — Tue, 04 Jun 2019 20:43:56 GMT

STILL NOTHING. TEN DAYS LATER. UNREAL.
@EbonyA - NEED AN UPDATE!!!!!

Re: My copy of Turbo Tax 2018 H&B keeps crashing on Windows 10.

MadTTNow — Sun, 16 Feb 2020 17:09:34 GMT

Mine too - I've uninstall - reinstall. Still crashes every 2 minutes. I'll NEVER use TT again after 20+ years this is insane!! All the "Help" links in this thread are broken - I'm super frustrated!!!