topic I need help logging out in Get your taxes done using TurboTax

I need help logging out

g-c-lautner — Tue, 04 Jun 2019 20:40:18 GMT

What happens when you click on MY ACCOUNT at the top? Do...

mesquitebean — Tue, 04 Jun 2019 20:40:20 GMT

What happens when you click on MY ACCOUNT at the top? Do you not get any dropdown menu that says "Save and Sign Out."?

There is no response when I click on "My Account"

g-c-lautner — Tue, 04 Jun 2019 20:40:21 GMT

There is no response when I click on "My Account"

I have seen this occur recently for some users using Chro...

mesquitebean — Tue, 04 Jun 2019 20:40:22 GMT

I have seen this occur recently for some users using Chrome browser. I don't know what setting in Chrome causes it, but I have mentioned to TurboTax that some users with Chrome browsers have been reporting that.

TurboTax Online saves your return after each screen in case one were to get disconnected accidentally. So you can go a neutral screen where you are not inputting any data, and then close the browser.

If the problem continues with your Chrome browser, try clearing the browser cache to see if that makes any difference. If necessary, you can try another browser such as IE or Firefox.