topic Live chat person in Get your taxes done using TurboTax

Live chat person

jonstar1987 — Tue, 04 Jun 2019 20:37:52 GMT

Are you referring to the Live portion of your Live Self-E...

mesquitebean — Tue, 04 Jun 2019 20:37:54 GMT

Are you referring to the Live portion of your Live Self-Employed product?

You appear to be using "Live Self-Employed" which is an upgrade to regular Self-Employed that has on-demand live help from a CPA/EA tax pro during preparation and a final review of your return, which they will sign. Live Self-Employed is currently 199.99 for a Federal return, and 44.99 for a State return.

You can schedule Live help, but you should wait until TurboTax Support is open for the day. or it might assign you a distant appointment. So wait until after 5AM Pacific (8AM Eastern) to try to schedule it in order to get a sooner appointment.

FAQ: What is TurboTax Live?
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live

FAQ: How do I connect with a tax expert in TurboTax Live?
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

Re: Live chat person

scolvin74 — Fri, 28 Jun 2019 13:54:46 GMT

Need to know where my refund is

Re: Live chat person

xmasbaby0 — Fri, 28 Jun 2019 15:47:12 GMT

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 20a of your Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

Re: Live chat person

reymed — Thu, 28 Apr 2022 01:38:04 GMT

My turbotax review section before the Fed e-file keeps on going back to the K-! line 17. Pls help me on this problematic issue.

Re: Are you referring to the Live portion of your Live Self-E...

reymed — Thu, 28 Apr 2022 01:38:55 GMT

NO.