topic Something must have gone wrong with your e-file. Either... in Get your taxes done using TurboTax

I didn't finish filing my tax return on TurboTax last year and was due a refund with state and federal. What process do I need to go through to file my 2016 tax return?

dylanoferrall — Tue, 04 Jun 2019 20:21:48 GMT

I apparently did not go through the final process of filing my 2016 tax return last year and so did not receive my refund from state or federal. I'm unsure if a glitch with the system happened as I remember going through all the stuff but things happen.

What steps do I need to take before filing my 2017 return in order to remedy this situation or do I need to contact the IRS?

Something must have gone wrong with your e-file. Either...

xmasbaby0 — Tue, 04 Jun 2019 20:21:49 GMT

Something must have gone wrong with your e-file. Either you did not actually go all the way through to the orange button that said "Transmit Return Now" and complete the process, or your tax return was rejected and you did not notice or follow up. At this point, you have to print, sign and mail it.

Online preparation and e-filing for 2016 is permanently closed. You have to download 2016 software and then print, sign and mail your return. If you already paid for your TurboTax software, you can contact customer support to push a download of the software to you.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time.

To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.

Re: I didn't finish filing my tax return on TurboTax last year and was due a refund with state and federal. What process do I need to go through to file my 2016 tax return?

ATShadow — Wed, 26 Feb 2020 19:30:46 GMT

I Wanted to know if I have finished Filling my Taxes

Re: I didn't finish filing my tax return on TurboTax last year and was due a refund with state an...

AkinaLO — Wed, 26 Feb 2020 21:53:58 GMT

You can verify your e-filed return below.

E-file status lookup.

Then, you can try tracking your refund if any, through Where's My Refund.