topic Can someone tell me how to fix turbo tax deluxe ..the continue button on the pay for efile state screen does not work I am using windows 10 and google chrome in Get your taxes done using TurboTax

Can someone tell me how to fix turbo tax deluxe ..the continue button on the pay for efile state screen does not work I am using windows 10 and google chrome

jackielawson429 — Tue, 04 Jun 2019 20:19:00 GMT

Please see the below TurboTax FAQ, it provides steps to a...

MichelleLO — Tue, 04 Jun 2019 20:19:02 GMT

Please see the below TurboTax FAQ, it provides steps to assist in solving your problem with the continue button on the payment screen.

https://ttlc.intuit.com/replies/6549824

Re: Please see the below TurboTax FAQ, it provides steps to a...

SubXO — Sun, 07 Mar 2021 23:43:24 GMT

THIS IS SO....2019, the link is not working for the 2020 issue!

Re: Can someone tell me how to fix turbo tax deluxe ..the continue button on the pay for efile st...

CarissaM — Mon, 08 Mar 2021 00:06:54 GMT

If you cannot get the link to work, please click here to contact customer support.

Re: Can someone tell me how to fix turbo tax deluxe ..the continue button on the pay for efile st...

SubXO — Fri, 12 Mar 2021 23:19:33 GMT

REDUCE THE MONITOR RESOLUTION TO THE LOWEST AVAILABLE SETTING!!!!!

The TurboTax Software GUI's do not handle high resolution monitors very well...

I had the same problem loading my software, and the same problem existed on the Payment GUI.

I expect recognition and compensation for this root cause discovery!

😎

SUBXO

Re: Can someone tell me how to fix turbo tax deluxe ..the continue button on the pay for efile st...

bandkjanky1 — Fri, 19 Mar 2021 15:28:20 GMT

Tried that it and didn't work.

Re: Can someone tell me how to fix turbo tax deluxe ..the continue button on the pay for efile st...

MoniqueLO_ — Fri, 19 Mar 2021 16:13:29 GMT

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache then try logging out and back in to TurboTax. You may also want to try a different browser.

Please see below for information on how to delete your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you would like to contact customer support for additional assistance please see below.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Can someone tell me how to fix turbo tax deluxe ..the continue button on the pay for efile st...

bandkjanky1 — Fri, 19 Mar 2021 17:08:30 GMT

I was able to manually get around it by paying through the phone and entering the confirmation number. I did have a thought that maybe my VPN was causing the issue, although the manual method worked from the same point. Too late to try that now, but maybe someone else can try it if they have the same issue.