topic Does turbotax MAX cover spouse AND dependents with identity theft monitoring and identity theft restoration? in Get your taxes done using TurboTax

Does turbotax MAX cover spouse AND dependents with identity theft monitoring and identity theft restoration?

ambrozak — Tue, 04 Jun 2019 19:11:08 GMT

The answer on turbotax max was that the secondary filer i...

cjreinhart — Tue, 04 Jun 2019 19:11:10 GMT

The answer on turbotax max was that the secondary filer is covered with joint filing, but the IDnotify account details don't allow for a second SSN. Isn't that needed for second person protection?

The primary and secondary filer are covered with MAX prot...

JeanneLO — Tue, 04 Jun 2019 19:11:11 GMT

The primary and secondary filer are covered with MAX protection when filing jointly, but not dependents. Please see this TurboTax FAQ:

https://ttlc.intuit.com/replies/4842238

Re: The primary and secondary filer are covered with MAX prot...

Trenix — Wed, 05 Feb 2020 18:32:17 GMT

This is a lie, they will not fully cover both you and your spouse even if filing jointly. This is false advertising.

Re: The primary and secondary filer are covered with MAX prot...

bigscout79 — Wed, 26 Feb 2020 15:55:59 GMT

I am going to have to agree, this is misleading. I purchased MAX for the id monitoring believing it would cover both my wife and I. Upon signing in it only allows for one SSN though.

Re: The primary and secondary filer are covered with MAX prot...

jonathannwinters — Sat, 05 Jun 2021 02:03:50 GMT

So, any resolution this, I believe the advertising upon purchase of MAX said it would cover primary and spouse, but I don't see any way to create an IDNOTIFY account for spouse and the IDNOTIFY account only allows for one social security num? @Intuit, please give us details on how to handle this. There are numerous forum threads about this with no resolution.

Re: The primary and secondary filer are covered with MAX prot...

Critter-3 — Sat, 05 Jun 2021 02:13:24 GMT

Secondary tax filers are also covered under IDnotify as part of MAX Benefits. To enroll the secondary tax filer with IDnotify, follow these steps:

Contact TurboTax https://ttlc.intuit.com/replies/3300041
When you enter your question, enter Enroll spouse in MAX Benefits
The specialist will then be able to provide you with the steps to enroll the secondary tax filer

Re: The primary and secondary filer are covered with MAX prot...

jonathannwinters — Sat, 05 Jun 2021 02:17:08 GMT

Yes, saw that in the other posts. Does not work. Spoke to their support agent. They were not able to figure it out. They escalated to 2nd level specialist, who also couldn't help.

Re: The primary and secondary filer are covered with MAX prot...

Critter-3 — Sat, 05 Jun 2021 02:19:42 GMT

Then contact ID Notify directly. They should have sent an email to log in. https://portal.idnotify.com/login

Re: Does turbotax MAX cover spouse AND dependents with identity theft monitoring and identity theft restoration?

Texboy232 — Thu, 29 Jul 2021 19:06:46 GMT

TurboTax will tell you over and over that both spouses are included and covered under the Max Protection product when you file as Married Filing Jointly...but IDNotify will tell you to pound sand. "Only the primary filer is covered". When you file as Married Filing Jointly, both parties are legally liable for the information on that tax return. When you buy one product for that tax return, it should cover both parties. Even in reading the TERMS AND CONDITIONS FOR FULL IDENTITY RESTORATION (PREVIOUSLY TAX IDENTITY RESTORATION) AND IDENTITY THEFT MONITORING SERVICES, coverage is not explicitly limited to only the first name listed on the tax return. So - don't waste your time chasing your tail on this coverage. Only one of you will get it and it is whoever's name is listed first on the tax return.

100% false and misleading product sale.

Re: The primary and secondary filer are covered with MAX prot...

osrx — Mon, 16 Aug 2021 21:04:37 GMT

this does not work :(

Re: Does turbotax MAX cover spouse AND dependents with identity theft monitoring and identity theft restoration?

Nat007 — Tue, 05 Apr 2022 02:55:20 GMT

I was calling back and forth between Turbotax and IDnotify. it didn't help. it is a waste of time, money, and energy. I have opened 3 tickets with Turbotax and the agents don't have any clue about this issue.

Re: Does turbotax MAX cover spouse AND dependents with identity theft monitoring and identity the...

CarissaM — Mon, 04 Apr 2022 23:58:32 GMT

You are commenting on an old post. Is there an issue we can assist you with? @Nat007

Re: Does turbotax MAX cover spouse AND dependents with identity theft monitoring and identity the...

Nat007 — Tue, 05 Apr 2022 02:58:30 GMT

yeah, it is an old post; but still, it is an issue with adding a spouse to the Max Benefits with IDNotify. I am facing this issue even today.

Re: Does turbotax MAX cover spouse AND dependents with identity theft monitoring and identity the...

ChondelLO — Tue, 05 Apr 2022 14:40:22 GMT

@Nat007 For information on who is covered under MAX benefits, please visit the Help Article below. To contact IDNotify's Customer Care, please call 1-855-962-6943.

MAX benefits

Re: Does turbotax MAX cover spouse AND dependents with identity theft monitoring and identity the...

Nat007 — Tue, 05 Apr 2022 16:10:16 GMT

I was calling TurboTax and IDnotify 4 times yesterday. They are passing the ball back and forth.

The numbers I called:

TurboTax Chat/Call Support & ID Notify: [phone number removed] & [phone number removed]

Cases with TurboTax: [phone number removed] / [phone number removed] / [phone number removed]

All I need is a PIN generated from TurboTax to complete the IDNotify registration for my spouse.

Re: Does turbotax MAX cover spouse AND dependents with identity theft monitoring and identity the...

CarissaM — Tue, 05 Apr 2022 18:54:49 GMT

We are unable to provide assistance with this here in the public forum. You would need to follow the instructions here to speak with a phone support agent who is able to pull up your account. @Nat007

Re: Does turbotax MAX cover spouse AND dependents with identity theft monitoring and identity the...

Nat007 — Tue, 05 Apr 2022 19:17:04 GMT

The TurboTax agents which I called yesterday, don't have any clue about the Secondary Taxpayer IDNotify service. Wondering why Turbotax is not sending the IDNotify registration steps to the registered email id instead wasting Agents time and customers time :(

Re: Does turbotax MAX cover spouse AND dependents with identity theft monitoring and identity the...

Nat007 — Fri, 08 Apr 2022 00:35:49 GMT

I called Turbotax today to provide the PIN for the Experian IDnotify account. They made me hold for 30 mins and told me to contact IRS for the PIN, funny!