topic @TurboTaxArunkumar Just curious for my own info. Is ther... in Get your taxes done using TurboTax

Turbox Tax 2017 doesn't install. I get to the "We're ready to install Turbo Tax!" screen but it doesn't install.

cmscarr — Tue, 04 Jun 2019 19:06:12 GMT

Sorry that you are facing this issue. Can you please let...

Arunkumar — Tue, 04 Jun 2019 19:06:14 GMT

Sorry that you are facing this issue. Can you please let us know if you are in Win10 Pro?

I'm using Windows 10 Education

cmscarr — Tue, 04 Jun 2019 19:06:15 GMT

I'm using Windows 10 Education

Installing the program with Windows 8 compatibility worke...

cmscarr — Tue, 04 Jun 2019 19:06:17 GMT

Installing the program with Windows 8 compatibility worked! Thanks SteamTrain!

Good to know that it worked. Can you please let me know t...

Arunkumar — Tue, 04 Jun 2019 19:06:18 GMT

Good to know that it worked. Can you please let me know the OS config that you were in? it would be helpful to understand why only few customers are facing this?

OS: Windows 10 Education (64 bit) (version 1709; build 16...

cmscarr — Tue, 04 Jun 2019 19:06:21 GMT

OS: Windows 10 Education (64 bit) (version 1709; build 16299.64)
RAM: 8 GB
Processor: Intel Core i5-7200U CPU 2.50Ghz

@cmscarr Thanks for responding. Glad that the work around...

Arunkumar — Tue, 04 Jun 2019 19:06:22 GMT

@cmscarr Thanks for responding. Glad that the work around helped you. TT TY17 is compatible with Win 10 and maximum no. of customers are on Win10. While most of them are able to successfully install, very few of them are facing issues. Please let me know if you would be able to share more details, which will help us.
1. did you see the progress screen that reached 100 %
2. was there any error shown
3. can you please share the logs if possible, from the location : C:\ProgramData\Intuit\TurboTax\MSI\TY17\Logs

I had this exact installation problem problem and the W8...

schwarz_brian — Tue, 04 Jun 2019 19:06:24 GMT

I had this exact installation problem problem and the W8 compatibility mode suggestion solved it. In answer to the questions above:
1. Yes the first progress screen indicating TT was ready to install reached 100%.
2. No errors were shown
3. C:\ProgramData\Intuit\TurboTax\MSI\TY17 There is no folder call Logs under this folder. Maybe because I have installed TT2017 using the recommended answer in this thread??

OS : W10 Pro, Version 1709 OS build 16299.64
RAM: 8G
Processor: Intel Core i5-4430 <a rel="nofollow" target="_blank" href="mailto:CPU@3.00GHz">CPU@3.00GHz</a>

@schwarz_brian thanks for responding. You should be seein...

Arunkumar — Tue, 04 Jun 2019 19:06:25 GMT

@schwarz_brian thanks for responding. You should be seeing the location as C:\ProgramData\Intuit\TurboTax\MSI\TY17\Logs

I found the Logs folder. There is a 20171119_TTINSTALLER....

schwarz_brian — Tue, 04 Jun 2019 19:06:27 GMT

I found the Logs folder. There is a 20171119_TTINSTALLER.log from yesterday when TT failed to install. There are seven logs from today 20171120 when TT did install using the W8 Compatibility method.

@schwarz_brian thanks for responding. Can you please zip...

Arunkumar — Tue, 04 Jun 2019 19:06:28 GMT

@schwarz_brian thanks for responding. Can you please zip the the folder "logs" and share please. Thanks again for responding. It will be super helpful.

@schwarz_brian Hi Brian. Good Morning. Hope you are doing...

Arunkumar — Tue, 04 Jun 2019 19:06:29 GMT

@schwarz_brian Hi Brian. Good Morning. Hope you are doing good. We have reached out to your mail id. Kindly request you to share the logs over mail.

@schwarz_brian Kindly let us know.

Arunkumar — Tue, 04 Jun 2019 19:06:31 GMT

@schwarz_brian Kindly let us know.

I have had the same problem, which was resolved using WIN...

emigh — Tue, 04 Jun 2019 19:06:32 GMT

I have had the same problem, which was resolved using WIN 8 compatibility.. Where do you want me to send the log? Windows 10 Pro
Version 10.0.16299 Build 16299
Intel Core i5-3317U @ 1.70GHz

@emigh Thanks for responding. You can click on Contribute...

Arunkumar — Tue, 04 Jun 2019 19:06:34 GMT

@emigh Thanks for responding. You can click on Contribute an Answer at the below. You will see an attach files option, please do zip the logs folder and attach it in this forum itself. Thanks again.

Windows 10 Home for me, but same problem with install. C...

tpgettys — Tue, 04 Jun 2019 19:06:35 GMT

Windows 10 Home for me, but same problem with install. Changing the compatibility mode to Windows 8 seems to have worked, but it would be nice if Intuit would've tested this very common configuration (and then fixed the problem).

I have no idea what version of Windows 10 I have. Can't y...

franklinccook — Tue, 04 Jun 2019 19:06:37 GMT

I have no idea what version of Windows 10 I have. Can't you folks create a program that would install so we shouldn't have to play these games? From what I can tell, I can't open in Windows 8 mode wherever that is located. This is a total waste of my time.

I changed the compatibility as well from windows 10 to wi...

jesse112 — Tue, 04 Jun 2019 19:06:38 GMT

I changed the compatibility as well from windows 10 to windows 8 by right clicking on the exe file, choosing properties and then compatibility tab. It worked and the program installed.

I still can't get Turbo Tax 2017 to install. I am using...

jgsmith969 — Tue, 04 Jun 2019 19:06:40 GMT

I still can't get Turbo Tax 2017 to install. I am using Windows 10 (it doesn't say Home Or Pro.....after it) I've used Turbo Tax for several years and would hate to think I wasted my money buying something that doesn't even work.!!!!

I just had this same issue. I am on windows 10 pro. I d...

alybobwah — Tue, 04 Jun 2019 19:06:41 GMT

I just had this same issue. I am on windows 10 pro. I did as the person above mentioned and right clicked on the download file, chose properties, and changed my compatibility mode to 8 and it worked.

Why won't Windows 10 take the TurboTax 2017? I have been...

hedyscott — Tue, 04 Jun 2019 19:06:43 GMT

Why won't Windows 10 take the TurboTax 2017? I have been using Widows 7 in the past with no problems. Are you going to send me my money that I used to buy the Turbo Tax 2017?

I still can't get Turbo Tax Deluxe 2017 to install. I am...

mmuravin — Tue, 04 Jun 2019 19:06:44 GMT

I still can't get Turbo Tax Deluxe 2017 to install. I am using Windows 10 Pro. I have changed compatibility mode to Windows 8 and still no success.

Same problem. I have Windows 10 Home edition. I am instal...

artithaca — Tue, 04 Jun 2019 19:06:46 GMT

Same problem. I have Windows 10 Home edition. I am installing it now using Windows 8 compatibility mode and that appears to work. But why should I have to go through all this!! Please don’t let this happen again!

How do I get to Windows compatibility mode?

cshugenberg — Tue, 04 Jun 2019 19:06:47 GMT

How do I get to Windows compatibility mode?

I got there by right clicking on the TurboTax setup file...

artpearce — Tue, 04 Jun 2019 19:06:48 GMT

I got there by right clicking on the TurboTax setup file and then choosing to run in Windows 8. It worked.

As stated below: "Rt-click on the installation file ,Unde...

artpearce — Tue, 04 Jun 2019 19:06:50 GMT

As stated below: "Rt-click on the installation file ,Under file properties, I changed the comparability mode to Windows 8. It installed right away, and seems to be working ok."

Thanks so much, it did work.

cshugenberg — Tue, 04 Jun 2019 19:06:51 GMT

Thanks so much, it did work.

I have windows 10 home. There isn't a compatibility tab...

wright4917 — Tue, 04 Jun 2019 19:06:53 GMT

I have windows 10 home. There isn't a compatibility tab when I right click on the turbo tax file.

Nor is it giving me the option to run as an administrator

wright4917 — Tue, 04 Jun 2019 19:06:54 GMT

Nor is it giving me the option to run as an administrator

I have Windows 10 pro, tried running in Windows 8 capabil...

candice2 — Tue, 04 Jun 2019 19:06:55 GMT

I have Windows 10 pro, tried running in Windows 8 capability mode, but that didn't work for me. I haven't been able to get any fixes so far to work. For me, it just saying preparing for installation and remains at 0% and eventually i get a message that says it failed to install, i receive error 1719. I receive a prompt to test and then get a message that my operating system doesn't meet min requirements that i need windows 7 or higher. But obviously I have 10

Most of the folks with this problem have Windows 10-Pro....

SteamTrain — Tue, 04 Jun 2019 19:06:57 GMT

Most of the folks with this problem have Windows 10-Pro. It is "supposed" to be OK with that, but so far only installs easily on W10-Home editions....(one person with W10-Home did report an install problem....). It is being worked on.

Anyhow, to get around it, everyone with W-10-Pro, so far, has been able to install in compatibility mode under Windows 8. From one of the TTX employees:

..... Rt-click on the installation file "Under file properties, I changed the compatability mode to Windows 8. It installed right away, and seems to be working ok."

Then make sure you "Run as Administrator" to install

@TurboTaxArunkumar Another one?

SteamTrain — Tue, 04 Jun 2019 19:06:58 GMT

@TurboTaxArunkumar

Another one?

Thanks for tagging SteamTrain. We might have to get more...

Arunkumar — Tue, 04 Jun 2019 19:07:00 GMT

Thanks for tagging SteamTrain. We might have to get more details on the OS config details or hardware details to understand if specific combination is causing any trouble.

I opened TurboTax under explorer, found install file, rig...

longmere — Tue, 04 Jun 2019 19:07:01 GMT

I opened TurboTax under explorer, found install file, right clicked and used "troubleshoot compatability" and I was able to install 2017. I'm running Win 10 and initially had trouble installing program. Have used TurboTax for years.

I had the same issue today with W10-Home. Installed perf...

npospam — Tue, 04 Jun 2019 19:07:03 GMT

I had the same issue today with W10-Home. Installed perfectly once I changed the compatability mode to Windows 8. Thanks!

Attached are 3 files from failed attempts and one after u...

emigh — Tue, 04 Jun 2019 19:07:06 GMT

Attached are 3 files from failed attempts and one after using Win 8 compatibility mode.

Thanks for sharing. However, am unable to access it. It s...

Arunkumar — Tue, 04 Jun 2019 19:07:06 GMT

Thanks for sharing. However, am unable to access it. It says that it has expired. Kindly request you re-share.

@TurboTaxArunkumar Just curious for my own info. Is ther...

mesquitebean — Tue, 04 Jun 2019 19:07:07 GMT

@TurboTaxArunkumar
Just curious for my own info. Is there any privacy/sensitive problem with users posting log files that anyone can access in this public Internet forum?

@epo39b We do attach screenshots, which doesnt have probl...

Arunkumar — Tue, 04 Jun 2019 19:07:09 GMT

@epo39b We do attach screenshots, which doesnt have problem. Not sure if zip files have expiry. Because if i try to access, it shows that it expired.

Can someone please tell me how to install using Vista?

praisegod207 — Tue, 04 Jun 2019 19:07:10 GMT

Can someone please tell me how to install using Vista?