topic @TurboTaxArunkumar Just curious for my own info.  Is ther... in Get your taxes done using TurboTax

topic @TurboTaxArunkumar Just curious for my own info.  Is ther... in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/turbotaxarunkumar-just-curious-for-my-own-info-is-ther/01/386288#M159907 <A href="https://ttlc.intuit.com/users/5309aeff-fe00-42ee-9170-9c53e7d74d99" target="_blank">@TurboTaxArunkumar</A> Just curious for my own info.  Is there any privacy/sensitive problem with users posting log files that anyone can access in this public Internet forum? Tue, 04 Jun 2019 19:07:07 GMT mesquitebean 2019-06-04T19:07:07Z Turbox Tax 2017 doesn't install. I get to the "We're ready to install Turbo Tax!" screen but it doesn't install. https://ttlc.intuit.com/community/taxes/discussion/turbox-tax-2017-doesn-t-install-i-get-to-the-we-re-ready-to-install-turbo-tax-screen-but-it-doesn-t/01/386071#M159804 Tue, 04 Jun 2019 19:06:12 GMT https://ttlc.intuit.com/community/taxes/discussion/turbox-tax-2017-doesn-t-install-i-get-to-the-we-re-ready-to-install-turbo-tax-screen-but-it-doesn-t/01/386071#M159804 cmscarr 2019-06-04T19:06:12Z Sorry that you are facing this issue. Can you please let... https://ttlc.intuit.com/community/taxes/discussion/sorry-that-you-are-facing-this-issue-can-you-please-let/01/386076#M159807 Sorry that you are facing this issue. Can you please let us know if you are in Win10 Pro? Tue, 04 Jun 2019 19:06:14 GMT https://ttlc.intuit.com/community/taxes/discussion/sorry-that-you-are-facing-this-issue-can-you-please-let/01/386076#M159807 Arunkumar 2019-06-04T19:06:14Z I'm using Windows 10 Education https://ttlc.intuit.com/community/taxes/discussion/i-m-using-windows-10-education/01/386081#M159810 I'm using Windows 10 Education Tue, 04 Jun 2019 19:06:15 GMT https://ttlc.intuit.com/community/taxes/discussion/i-m-using-windows-10-education/01/386081#M159810 cmscarr 2019-06-04T19:06:15Z Installing the program with Windows 8 compatibility worke... https://ttlc.intuit.com/community/taxes/discussion/installing-the-program-with-windows-8-compatibility-worke/01/386085#M159812 Installing the program with Windows 8 compatibility worked!  Thanks SteamTrain! Tue, 04 Jun 2019 19:06:17 GMT https://ttlc.intuit.com/community/taxes/discussion/installing-the-program-with-windows-8-compatibility-worke/01/386085#M159812 cmscarr 2019-06-04T19:06:17Z Good to know that it worked. Can you please let me know t... https://ttlc.intuit.com/community/taxes/discussion/good-to-know-that-it-worked-can-you-please-let-me-know-t/01/386093#M159815 Good to know that it worked. Can you please let me know the OS config that you were in? it would be helpful to understand why only few customers are facing this? Tue, 04 Jun 2019 19:06:18 GMT https://ttlc.intuit.com/community/taxes/discussion/good-to-know-that-it-worked-can-you-please-let-me-know-t/01/386093#M159815 Arunkumar 2019-06-04T19:06:18Z OS: Windows 10 Education (64 bit) (version 1709; build 16... https://ttlc.intuit.com/community/taxes/discussion/os-windows-10-education-64-bit-version-1709-build-16/01/386098#M159818 OS: Windows 10 Education (64 bit) (version 1709; build 16299.64) RAM: 8 GB Processor: Intel Core i5-7200U CPU 2.50Ghz Tue, 04 Jun 2019 19:06:21 GMT https://ttlc.intuit.com/community/taxes/discussion/os-windows-10-education-64-bit-version-1709-build-16/01/386098#M159818 cmscarr 2019-06-04T19:06:21Z @cmscarr Thanks for responding. Glad that the work around... https://ttlc.intuit.com/community/taxes/discussion/cmscarr-thanks-for-responding-glad-that-the-work-around/01/386104#M159822 <A href="https://ttlc.intuit.com/users/bbb9884e-2298-4184-bfa7-a0944b23c17d" target="_blank">@cmscarr</A> Thanks for responding. Glad that the work around helped you. TT TY17 is compatible with Win 10 and maximum no. of customers are on Win10. While most of them are able to successfully install, very few of them are facing issues. Please let me know if you would be able to share more details, which will help us. 1. did you see the progress screen that reached 100 % 2. was there any error shown 3. can you please share the logs if possible, from the location : C:\ProgramData\Intuit\TurboTax\MSI\TY17\Logs Tue, 04 Jun 2019 19:06:22 GMT https://ttlc.intuit.com/community/taxes/discussion/cmscarr-thanks-for-responding-glad-that-the-work-around/01/386104#M159822 Arunkumar 2019-06-04T19:06:22Z I had this exact installation problem problem and the W8... https://ttlc.intuit.com/community/taxes/discussion/i-had-this-exact-installation-problem-problem-and-the-w8/01/386109#M159825 I had this exact installation problem problem and the W8 compatibility mode suggestion solved it. In answer to the questions above: 1. Yes the first progress screen indicating TT was ready to install reached 100%. 2. No errors were shown 3. C:\ProgramData\Intuit\TurboTax\MSI\TY17  There is no folder call Logs under this folder. Maybe because I have installed TT2017 using the recommended answer in this thread?? OS : W10 Pro, Version 1709  OS build 16299.64 RAM: 8G Processor: Intel Core i5-4430 <a rel="nofollow" target="_blank" href="mailto:CPU@3.00GHz">CPU@3.00GHz</a> Tue, 04 Jun 2019 19:06:24 GMT https://ttlc.intuit.com/community/taxes/discussion/i-had-this-exact-installation-problem-problem-and-the-w8/01/386109#M159825 schwarz_brian 2019-06-04T19:06:24Z @schwarz_brian thanks for responding. You should be seein... https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-thanks-for-responding-you-should-be-seein/01/386112#M159827 <A href="https://ttlc.intuit.com/users/6ea2b0f8-794c-4f00-838d-9cbd99a688cb" target="_blank">@schwarz_brian</A> thanks for responding. You should be seeing the location as C:\ProgramData\Intuit\TurboTax\MSI\TY17\Logs Tue, 04 Jun 2019 19:06:25 GMT https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-thanks-for-responding-you-should-be-seein/01/386112#M159827 Arunkumar 2019-06-04T19:06:25Z I found the Logs folder. There is a 20171119_TTINSTALLER.... https://ttlc.intuit.com/community/taxes/discussion/i-found-the-logs-folder-there-is-a-20171119-ttinstaller/01/386117#M159829 I found the Logs folder. There is a 20171119_TTINSTALLER.log from yesterday when TT failed to install. There are seven logs from today 20171120 when TT did install using the W8 Compatibility method. Tue, 04 Jun 2019 19:06:27 GMT https://ttlc.intuit.com/community/taxes/discussion/i-found-the-logs-folder-there-is-a-20171119-ttinstaller/01/386117#M159829 schwarz_brian 2019-06-04T19:06:27Z @schwarz_brian thanks for responding. Can you please zip... https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-thanks-for-responding-can-you-please-zip/01/386121#M159830 <A href="https://ttlc.intuit.com/users/6ea2b0f8-794c-4f00-838d-9cbd99a688cb" target="_blank">@schwarz_brian</A> thanks for responding. Can you please zip the the folder "logs" and share please. Thanks again for responding. It will be super helpful. Tue, 04 Jun 2019 19:06:28 GMT https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-thanks-for-responding-can-you-please-zip/01/386121#M159830 Arunkumar 2019-06-04T19:06:28Z @schwarz_brian Hi Brian. Good Morning. Hope you are doing... https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-hi-brian-good-morning-hope-you-are-doing/01/386128#M159832 <A href="https://ttlc.intuit.com/users/6ea2b0f8-794c-4f00-838d-9cbd99a688cb" target="_blank">@schwarz_brian</A> Hi Brian. Good Morning. Hope you are doing good. We have reached out to your mail id. Kindly request you to share the logs over mail. Tue, 04 Jun 2019 19:06:29 GMT https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-hi-brian-good-morning-hope-you-are-doing/01/386128#M159832 Arunkumar 2019-06-04T19:06:29Z @schwarz_brian Kindly let us know. https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-kindly-let-us-know/01/386133#M159834 <A href="https://ttlc.intuit.com/users/6ea2b0f8-794c-4f00-838d-9cbd99a688cb" target="_blank">@schwarz_brian</A> Kindly let us know. Tue, 04 Jun 2019 19:06:31 GMT https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-kindly-let-us-know/01/386133#M159834 Arunkumar 2019-06-04T19:06:31Z I have had the same problem, which was resolved using WIN... https://ttlc.intuit.com/community/taxes/discussion/i-have-had-the-same-problem-which-was-resolved-using-win/01/386138#M159837 I have had the same problem, which was resolved using WIN 8 compatibility..  Where do you want me to send the log? Windows 10 Pro Version 10.0.16299 Build 16299 Intel Core i5-3317U @ 1.70GHz Tue, 04 Jun 2019 19:06:32 GMT https://ttlc.intuit.com/community/taxes/discussion/i-have-had-the-same-problem-which-was-resolved-using-win/01/386138#M159837 emigh 2019-06-04T19:06:32Z @emigh Thanks for responding. You can click on Contribute... https://ttlc.intuit.com/community/taxes/discussion/emigh-thanks-for-responding-you-can-click-on-contribute/01/386142#M159840 <A href="https://ttlc.intuit.com/users/3b253397-8d24-421e-b68d-685f84e5a7a7" target="_blank">@emigh</A> Thanks for responding. You can click on Contribute an Answer at the below. You will see an attach files option, please do zip the logs folder and attach it in this forum itself. Thanks again. Tue, 04 Jun 2019 19:06:34 GMT https://ttlc.intuit.com/community/taxes/discussion/emigh-thanks-for-responding-you-can-click-on-contribute/01/386142#M159840 Arunkumar 2019-06-04T19:06:34Z Windows 10 Home for me, but same problem with install. C... https://ttlc.intuit.com/community/taxes/discussion/windows-10-home-for-me-but-same-problem-with-install-c/01/386145#M159841 Windows 10 Home for me, but same problem with install.  Changing the compatibility mode to Windows 8 seems to have worked, but it would be nice if Intuit would've tested this very common configuration (and then fixed the problem). Tue, 04 Jun 2019 19:06:35 GMT https://ttlc.intuit.com/community/taxes/discussion/windows-10-home-for-me-but-same-problem-with-install-c/01/386145#M159841 tpgettys 2019-06-04T19:06:35Z I have no idea what version of Windows 10 I have. Can't y... https://ttlc.intuit.com/community/taxes/discussion/i-have-no-idea-what-version-of-windows-10-i-have-can-t-y/01/386149#M159844 I have no idea what version of Windows 10 I have. Can't you folks create a program that would install so we shouldn't have to play these games? From what I can tell, I can't open in Windows 8 mode wherever that is located. This is a total waste of my time. Tue, 04 Jun 2019 19:06:37 GMT https://ttlc.intuit.com/community/taxes/discussion/i-have-no-idea-what-version-of-windows-10-i-have-can-t-y/01/386149#M159844 franklinccook 2019-06-04T19:06:37Z I changed the compatibility as well from windows 10 to wi... https://ttlc.intuit.com/community/taxes/discussion/i-changed-the-compatibility-as-well-from-windows-10-to-wi/01/386156#M159850 I changed the compatibility as well from windows 10 to windows 8 by right clicking on the exe file, choosing properties and then compatibility tab. It worked and the program installed. Tue, 04 Jun 2019 19:06:38 GMT https://ttlc.intuit.com/community/taxes/discussion/i-changed-the-compatibility-as-well-from-windows-10-to-wi/01/386156#M159850 jesse112 2019-06-04T19:06:38Z I still can't get Turbo Tax 2017 to install. I am using... https://ttlc.intuit.com/community/taxes/discussion/i-still-can-t-get-turbo-tax-2017-to-install-i-am-using/01/386164#M159855 I still can't get Turbo Tax 2017 to install.  I am using Windows 10 (it doesn't say Home Or Pro.....after it) I've used Turbo Tax for several years and would hate to think I wasted my money buying something that doesn't even work.!!!! Tue, 04 Jun 2019 19:06:40 GMT https://ttlc.intuit.com/community/taxes/discussion/i-still-can-t-get-turbo-tax-2017-to-install-i-am-using/01/386164#M159855 jgsmith969 2019-06-04T19:06:40Z I just had this same issue. I am on windows 10 pro. I d... https://ttlc.intuit.com/community/taxes/discussion/i-just-had-this-same-issue-i-am-on-windows-10-pro-i-d/01/386170#M159859 I just had this same issue.  I am on windows 10 pro.  I did as the person above mentioned and right clicked on the download file, chose properties, and changed my compatibility mode to 8 and it worked. Tue, 04 Jun 2019 19:06:41 GMT https://ttlc.intuit.com/community/taxes/discussion/i-just-had-this-same-issue-i-am-on-windows-10-pro-i-d/01/386170#M159859 alybobwah 2019-06-04T19:06:41Z Why won't Windows 10 take the TurboTax 2017? I have been... https://ttlc.intuit.com/community/taxes/discussion/why-won-t-windows-10-take-the-turbotax-2017-i-have-been/01/386176#M159863 Why won't Windows 10 take the TurboTax 2017?  I have been using Widows 7 in the past with no problems.  Are you going to send me my money that I used to buy  the Turbo Tax 2017? Tue, 04 Jun 2019 19:06:43 GMT https://ttlc.intuit.com/community/taxes/discussion/why-won-t-windows-10-take-the-turbotax-2017-i-have-been/01/386176#M159863 hedyscott 2019-06-04T19:06:43Z I still can't get Turbo Tax Deluxe 2017 to install. I am... https://ttlc.intuit.com/community/taxes/discussion/i-still-can-t-get-turbo-tax-deluxe-2017-to-install-i-am/01/386185#M159867 I still can't get Turbo Tax Deluxe 2017 to install. I am using Windows 10 Pro. I have changed compatibility mode to Windows 8 and still no success. Tue, 04 Jun 2019 19:06:44 GMT https://ttlc.intuit.com/community/taxes/discussion/i-still-can-t-get-turbo-tax-deluxe-2017-to-install-i-am/01/386185#M159867 mmuravin 2019-06-04T19:06:44Z Same problem. I have Windows 10 Home edition. I am instal... https://ttlc.intuit.com/community/taxes/discussion/same-problem-i-have-windows-10-home-edition-i-am-instal/01/386191#M159870 Same problem. I have Windows 10 Home edition. I am installing it now using Windows 8 compatibility mode and that appears to work. But why should I have to go through all this!! Please don’t let this happen again! Tue, 04 Jun 2019 19:06:46 GMT https://ttlc.intuit.com/community/taxes/discussion/same-problem-i-have-windows-10-home-edition-i-am-instal/01/386191#M159870 artithaca 2019-06-04T19:06:46Z How do I get to Windows compatibility mode? https://ttlc.intuit.com/community/taxes/discussion/how-do-i-get-to-windows-compatibility-mode/01/386195#M159872 How do I get to Windows compatibility mode? Tue, 04 Jun 2019 19:06:47 GMT https://ttlc.intuit.com/community/taxes/discussion/how-do-i-get-to-windows-compatibility-mode/01/386195#M159872 cshugenberg 2019-06-04T19:06:47Z I got there by right clicking on the TurboTax setup file... https://ttlc.intuit.com/community/taxes/discussion/i-got-there-by-right-clicking-on-the-turbotax-setup-file/01/386200#M159873 I got there by right clicking on the TurboTax setup file and then choosing to run in Windows 8. It worked. Tue, 04 Jun 2019 19:06:48 GMT https://ttlc.intuit.com/community/taxes/discussion/i-got-there-by-right-clicking-on-the-turbotax-setup-file/01/386200#M159873 artpearce 2019-06-04T19:06:48Z As stated below: "Rt-click on the installation file ,Unde... https://ttlc.intuit.com/community/taxes/discussion/as-stated-below-rt-click-on-the-installation-file-unde/01/386204#M159875 As stated below: "Rt-click on the installation file ,Under file properties, I changed the comparability mode to Windows 8.  It installed right away, and seems to be working ok." Tue, 04 Jun 2019 19:06:50 GMT https://ttlc.intuit.com/community/taxes/discussion/as-stated-below-rt-click-on-the-installation-file-unde/01/386204#M159875 artpearce 2019-06-04T19:06:50Z Thanks so much, it did work. https://ttlc.intuit.com/community/taxes/discussion/thanks-so-much-it-did-work/01/386210#M159879 Thanks so much, it did work. Tue, 04 Jun 2019 19:06:51 GMT https://ttlc.intuit.com/community/taxes/discussion/thanks-so-much-it-did-work/01/386210#M159879 cshugenberg 2019-06-04T19:06:51Z I have windows 10 home. There isn't a compatibility tab... https://ttlc.intuit.com/community/taxes/discussion/i-have-windows-10-home-there-isn-t-a-compatibility-tab/01/386217#M159883 I have windows 10 home.  There isn't a compatibility tab when I right click on the turbo tax file. Tue, 04 Jun 2019 19:06:53 GMT https://ttlc.intuit.com/community/taxes/discussion/i-have-windows-10-home-there-isn-t-a-compatibility-tab/01/386217#M159883 wright4917 2019-06-04T19:06:53Z Nor is it giving me the option to run as an administrator https://ttlc.intuit.com/community/taxes/discussion/nor-is-it-giving-me-the-option-to-run-as-an-administrator/01/386224#M159886 Nor is it giving me the option to run as an administrator Tue, 04 Jun 2019 19:06:54 GMT https://ttlc.intuit.com/community/taxes/discussion/nor-is-it-giving-me-the-option-to-run-as-an-administrator/01/386224#M159886 wright4917 2019-06-04T19:06:54Z I have Windows 10 pro, tried running in Windows 8 capabil... https://ttlc.intuit.com/community/taxes/discussion/i-have-windows-10-pro-tried-running-in-windows-8-capabil/01/386230#M159888 I have Windows 10 pro, tried running in Windows 8 capability mode, but that didn't work for me.  I haven't been able to get any fixes so far to work.  For me, it just saying preparing for installation and remains at 0% and eventually i get a message that says it failed to install, i receive error 1719. I receive a prompt to test and then get a message that my operating system doesn't meet min requirements that i need windows 7 or higher.  But obviously I have 10 Tue, 04 Jun 2019 19:06:55 GMT https://ttlc.intuit.com/community/taxes/discussion/i-have-windows-10-pro-tried-running-in-windows-8-capabil/01/386230#M159888 candice2 2019-06-04T19:06:55Z Most of the folks with this problem have Windows 10-Pro.... https://ttlc.intuit.com/community/taxes/discussion/most-of-the-folks-with-this-problem-have-windows-10-pro/01/386236#M159891 Most of the folks with this problem have Windows 10-Pro.  It is "supposed" to be OK with that, but so far only installs easily on W10-Home editions....(one person with W10-Home did report an install problem....).   It is being worked on.Anyhow, to get around it, everyone with W-10-Pro, so far, has been able to install in compatibility mode under Windows 8.   From  one of the TTX employees:.....  Rt-click on the installation file  "Under file properties, I changed the compatability mode to Windows 8.  It installed right away, and seems to be working ok." Then make sure you "Run as Administrator" to install Tue, 04 Jun 2019 19:06:57 GMT https://ttlc.intuit.com/community/taxes/discussion/most-of-the-folks-with-this-problem-have-windows-10-pro/01/386236#M159891 SteamTrain 2019-06-04T19:06:57Z @TurboTaxArunkumar Another one? https://ttlc.intuit.com/community/taxes/discussion/turbotaxarunkumar-another-one/01/386245#M159895 <A href="https://ttlc.intuit.com/users/5309aeff-fe00-42ee-9170-9c53e7d74d99" target="_blank">@TurboTaxArunkumar</A> Another one? Tue, 04 Jun 2019 19:06:58 GMT https://ttlc.intuit.com/community/taxes/discussion/turbotaxarunkumar-another-one/01/386245#M159895 SteamTrain 2019-06-04T19:06:58Z Thanks for tagging SteamTrain. We might have to get more... https://ttlc.intuit.com/community/taxes/discussion/thanks-for-tagging-steamtrain-we-might-have-to-get-more/01/386251#M159897 Thanks for tagging SteamTrain. We might have to get more details on the OS config details or hardware details to understand if specific combination is causing any trouble. Tue, 04 Jun 2019 19:07:00 GMT https://ttlc.intuit.com/community/taxes/discussion/thanks-for-tagging-steamtrain-we-might-have-to-get-more/01/386251#M159897 Arunkumar 2019-06-04T19:07:00Z I opened TurboTax under explorer, found install file, rig... https://ttlc.intuit.com/community/taxes/discussion/i-opened-turbotax-under-explorer-found-install-file-rig/01/386258#M159899 I opened TurboTax under explorer, found install file, right clicked and used "troubleshoot compatability" and I was able to install 2017.  I'm running Win 10 and initially had trouble installing program.  Have used TurboTax for years. Tue, 04 Jun 2019 19:07:01 GMT https://ttlc.intuit.com/community/taxes/discussion/i-opened-turbotax-under-explorer-found-install-file-rig/01/386258#M159899 longmere 2019-06-04T19:07:01Z I had the same issue today with W10-Home. Installed perf... https://ttlc.intuit.com/community/taxes/discussion/i-had-the-same-issue-today-with-w10-home-installed-perf/01/386266#M159901 I had the same issue today with W10-Home.  Installed perfectly once I changed the compatability mode to Windows 8.  Thanks! Tue, 04 Jun 2019 19:07:03 GMT https://ttlc.intuit.com/community/taxes/discussion/i-had-the-same-issue-today-with-w10-home-installed-perf/01/386266#M159901 npospam 2019-06-04T19:07:03Z Attached are 3 files from failed attempts and one after u... https://ttlc.intuit.com/community/taxes/discussion/attached-are-3-files-from-failed-attempts-and-one-after-u/01/386280#M159904 Attached are 3 files from failed attempts and one after using Win 8 compatibility mode. Tue, 04 Jun 2019 19:07:06 GMT https://ttlc.intuit.com/community/taxes/discussion/attached-are-3-files-from-failed-attempts-and-one-after-u/01/386280#M159904 emigh 2019-06-04T19:07:06Z Thanks for sharing. However, am unable to access it. It s... https://ttlc.intuit.com/community/taxes/discussion/thanks-for-sharing-however-am-unable-to-access-it-it-s/01/386281#M159905 Thanks for sharing. However, am unable to access it. It says that it has expired. Kindly request you re-share. Tue, 04 Jun 2019 19:07:06 GMT https://ttlc.intuit.com/community/taxes/discussion/thanks-for-sharing-however-am-unable-to-access-it-it-s/01/386281#M159905 Arunkumar 2019-06-04T19:07:06Z @TurboTaxArunkumar Just curious for my own info. Is ther... https://ttlc.intuit.com/community/taxes/discussion/turbotaxarunkumar-just-curious-for-my-own-info-is-ther/01/386288#M159907 <A href="https://ttlc.intuit.com/users/5309aeff-fe00-42ee-9170-9c53e7d74d99" target="_blank">@TurboTaxArunkumar</A> Just curious for my own info.  Is there any privacy/sensitive problem with users posting log files that anyone can access in this public Internet forum? Tue, 04 Jun 2019 19:07:07 GMT https://ttlc.intuit.com/community/taxes/discussion/turbotaxarunkumar-just-curious-for-my-own-info-is-ther/01/386288#M159907 mesquitebean 2019-06-04T19:07:07Z @epo39b We do attach screenshots, which doesnt have probl... https://ttlc.intuit.com/community/taxes/discussion/epo39b-we-do-attach-screenshots-which-doesnt-have-probl/01/386297#M159911 <A href="https://ttlc.intuit.com/users/69f82d45-0477-42ca-9575-76236a500696" target="_blank">@epo39b</A> We do attach screenshots, which doesnt have problem. Not sure if zip files have expiry. Because if i try to access, it shows that it expired. Tue, 04 Jun 2019 19:07:09 GMT https://ttlc.intuit.com/community/taxes/discussion/epo39b-we-do-attach-screenshots-which-doesnt-have-probl/01/386297#M159911 Arunkumar 2019-06-04T19:07:09Z Can someone please tell me how to install using Vista? https://ttlc.intuit.com/community/taxes/discussion/can-someone-please-tell-me-how-to-install-using-vista/01/386304#M159915 Can someone please tell me how to install using Vista? Tue, 04 Jun 2019 19:07:10 GMT https://ttlc.intuit.com/community/taxes/discussion/can-someone-please-tell-me-how-to-install-using-vista/01/386304#M159915 praisegod207 2019-06-04T19:07:10Z

<title>

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/turbotaxarunkumar-just-curious-for-my-own-info-is-ther/01/386288#M159907

</link>

<A href="https://ttlc.intuit.com/users/5309aeff-fe00-42ee-9170-9c53e7d74d99" target="_blank">@TurboTaxArunkumar</A> Just curious for my own info.  Is there any privacy/sensitive problem with users posting log files that anyone can access in this public Internet forum?

</description>

<dc:creator>mesquitebean</dc:creator>

<dc:date>2019-06-04T19:07:07Z</dc:date>

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<title>

Turbox Tax 2017 doesn't install. I get to the "We're ready to install Turbo Tax!" screen but it doesn't install.

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/turbox-tax-2017-doesn-t-install-i-get-to-the-we-re-ready-to-install-turbo-tax-screen-but-it-doesn-t/01/386071#M159804

</link>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/turbox-tax-2017-doesn-t-install-i-get-to-the-we-re-ready-to-install-turbo-tax-screen-but-it-doesn-t/01/386071#M159804

</guid>

<dc:creator>cmscarr</dc:creator>

<dc:date>2019-06-04T19:06:12Z</dc:date>

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<item>

<title>

Sorry that you are facing this issue. Can you please let...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/sorry-that-you-are-facing-this-issue-can-you-please-let/01/386076#M159807

</link>

Sorry that you are facing this issue. Can you please let us know if you are in Win10 Pro?

</description>

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https://ttlc.intuit.com/community/taxes/discussion/sorry-that-you-are-facing-this-issue-can-you-please-let/01/386076#M159807

</guid>

<dc:creator>Arunkumar</dc:creator>

<dc:date>2019-06-04T19:06:14Z</dc:date>

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<item>

<title>I'm using Windows 10 Education</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/i-m-using-windows-10-education/01/386081#M159810

</link>

<description>I'm using Windows 10 Education</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-m-using-windows-10-education/01/386081#M159810

</guid>

<dc:creator>cmscarr</dc:creator>

<dc:date>2019-06-04T19:06:15Z</dc:date>

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<title>

Installing the program with Windows 8 compatibility worke...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/installing-the-program-with-windows-8-compatibility-worke/01/386085#M159812

</link>

Installing the program with Windows 8 compatibility worked!  Thanks SteamTrain!

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/installing-the-program-with-windows-8-compatibility-worke/01/386085#M159812

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<dc:creator>cmscarr</dc:creator>

<dc:date>2019-06-04T19:06:17Z</dc:date>

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<item>

<title>

Good to know that it worked. Can you please let me know t...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/good-to-know-that-it-worked-can-you-please-let-me-know-t/01/386093#M159815

</link>

Good to know that it worked. Can you please let me know the OS config that you were in? it would be helpful to understand why only few customers are facing this?

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/good-to-know-that-it-worked-can-you-please-let-me-know-t/01/386093#M159815

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<dc:creator>Arunkumar</dc:creator>

<dc:date>2019-06-04T19:06:18Z</dc:date>

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<item>

<title>

OS: Windows 10 Education (64 bit) (version 1709; build 16...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/os-windows-10-education-64-bit-version-1709-build-16/01/386098#M159818

</link>

OS: Windows 10 Education (64 bit) (version 1709; build 16299.64) RAM: 8 GB Processor: Intel Core i5-7200U CPU 2.50Ghz

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/os-windows-10-education-64-bit-version-1709-build-16/01/386098#M159818

</guid>

<dc:creator>cmscarr</dc:creator>

<dc:date>2019-06-04T19:06:21Z</dc:date>

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<title>

@cmscarr Thanks for responding. Glad that the work around...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/cmscarr-thanks-for-responding-glad-that-the-work-around/01/386104#M159822

</link>

<A href="https://ttlc.intuit.com/users/bbb9884e-2298-4184-bfa7-a0944b23c17d" target="_blank">@cmscarr</A> Thanks for responding. Glad that the work around helped you. TT TY17 is compatible with Win 10 and maximum no. of customers are on Win10. While most of them are able to successfully install, very few of them are facing issues. Please let me know if you would be able to share more details, which will help us. 1. did you see the progress screen that reached 100 % 2. was there any error shown 3. can you please share the logs if possible, from the location : C:\ProgramData\Intuit\TurboTax\MSI\TY17\Logs

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/cmscarr-thanks-for-responding-glad-that-the-work-around/01/386104#M159822

</guid>

<dc:creator>Arunkumar</dc:creator>

<dc:date>2019-06-04T19:06:22Z</dc:date>

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<title>

I had this exact installation problem problem and the W8...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/i-had-this-exact-installation-problem-problem-and-the-w8/01/386109#M159825

</link>

I had this exact installation problem problem and the W8 compatibility mode suggestion solved it. In answer to the questions above: 1. Yes the first progress screen indicating TT was ready to install reached 100%. 2. No errors were shown 3. C:\ProgramData\Intuit\TurboTax\MSI\TY17  There is no folder call Logs under this folder. Maybe because I have installed TT2017 using the recommended answer in this thread?? OS : W10 Pro, Version 1709  OS build 16299.64 RAM: 8G Processor: Intel Core i5-4430 <a rel="nofollow" target="_blank" href="mailto:CPU@3.00GHz">CPU@3.00GHz</a>

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-had-this-exact-installation-problem-problem-and-the-w8/01/386109#M159825

</guid>

<dc:creator>schwarz_brian</dc:creator>

<dc:date>2019-06-04T19:06:24Z</dc:date>

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<item>

<title>

@schwarz_brian thanks for responding. You should be seein...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-thanks-for-responding-you-should-be-seein/01/386112#M159827

</link>

<A href="https://ttlc.intuit.com/users/6ea2b0f8-794c-4f00-838d-9cbd99a688cb" target="_blank">@schwarz_brian</A> thanks for responding. You should be seeing the location as C:\ProgramData\Intuit\TurboTax\MSI\TY17\Logs

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-thanks-for-responding-you-should-be-seein/01/386112#M159827

</guid>

<dc:creator>Arunkumar</dc:creator>

<dc:date>2019-06-04T19:06:25Z</dc:date>

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<item>

<title>

I found the Logs folder. There is a 20171119_TTINSTALLER....

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/i-found-the-logs-folder-there-is-a-20171119-ttinstaller/01/386117#M159829

</link>

I found the Logs folder. There is a 20171119_TTINSTALLER.log from yesterday when TT failed to install. There are seven logs from today 20171120 when TT did install using the W8 Compatibility method.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-found-the-logs-folder-there-is-a-20171119-ttinstaller/01/386117#M159829

</guid>

<dc:creator>schwarz_brian</dc:creator>

<dc:date>2019-06-04T19:06:27Z</dc:date>

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<item>

<title>

@schwarz_brian thanks for responding. Can you please zip...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-thanks-for-responding-can-you-please-zip/01/386121#M159830

</link>

<A href="https://ttlc.intuit.com/users/6ea2b0f8-794c-4f00-838d-9cbd99a688cb" target="_blank">@schwarz_brian</A> thanks for responding. Can you please zip the the folder "logs" and share please. Thanks again for responding. It will be super helpful.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-thanks-for-responding-can-you-please-zip/01/386121#M159830

</guid>

<dc:creator>Arunkumar</dc:creator>

<dc:date>2019-06-04T19:06:28Z</dc:date>

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<item>

<title>

@schwarz_brian Hi Brian. Good Morning. Hope you are doing...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-hi-brian-good-morning-hope-you-are-doing/01/386128#M159832

</link>

<A href="https://ttlc.intuit.com/users/6ea2b0f8-794c-4f00-838d-9cbd99a688cb" target="_blank">@schwarz_brian</A> Hi Brian. Good Morning. Hope you are doing good. We have reached out to your mail id. Kindly request you to share the logs over mail.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-hi-brian-good-morning-hope-you-are-doing/01/386128#M159832

</guid>

<dc:creator>Arunkumar</dc:creator>

<dc:date>2019-06-04T19:06:29Z</dc:date>

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<item>

<title>@schwarz_brian Kindly let us know.</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-kindly-let-us-know/01/386133#M159834

</link>

<A href="https://ttlc.intuit.com/users/6ea2b0f8-794c-4f00-838d-9cbd99a688cb" target="_blank">@schwarz_brian</A> Kindly let us know.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/schwarz-brian-kindly-let-us-know/01/386133#M159834

</guid>

<dc:creator>Arunkumar</dc:creator>

<dc:date>2019-06-04T19:06:31Z</dc:date>

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<item>

<title>

I have had the same problem, which was resolved using WIN...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/i-have-had-the-same-problem-which-was-resolved-using-win/01/386138#M159837

</link>

I have had the same problem, which was resolved using WIN 8 compatibility..  Where do you want me to send the log? Windows 10 Pro Version 10.0.16299 Build 16299 Intel Core i5-3317U @ 1.70GHz

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-have-had-the-same-problem-which-was-resolved-using-win/01/386138#M159837

</guid>

<dc:creator>emigh</dc:creator>

<dc:date>2019-06-04T19:06:32Z</dc:date>

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<item>

<title>

@emigh Thanks for responding. You can click on Contribute...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/emigh-thanks-for-responding-you-can-click-on-contribute/01/386142#M159840

</link>

<A href="https://ttlc.intuit.com/users/3b253397-8d24-421e-b68d-685f84e5a7a7" target="_blank">@emigh</A> Thanks for responding. You can click on Contribute an Answer at the below. You will see an attach files option, please do zip the logs folder and attach it in this forum itself. Thanks again.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/emigh-thanks-for-responding-you-can-click-on-contribute/01/386142#M159840

</guid>

<dc:creator>Arunkumar</dc:creator>

<dc:date>2019-06-04T19:06:34Z</dc:date>

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<item>

<title>

Windows 10 Home for me, but same problem with install. C...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/windows-10-home-for-me-but-same-problem-with-install-c/01/386145#M159841

</link>

Windows 10 Home for me, but same problem with install.  Changing the compatibility mode to Windows 8 seems to have worked, but it would be nice if Intuit would've tested this very common configuration (and then fixed the problem).

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/windows-10-home-for-me-but-same-problem-with-install-c/01/386145#M159841

</guid>

<dc:creator>tpgettys</dc:creator>

<dc:date>2019-06-04T19:06:35Z</dc:date>

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<item>

<title>

I have no idea what version of Windows 10 I have. Can't y...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/i-have-no-idea-what-version-of-windows-10-i-have-can-t-y/01/386149#M159844

</link>

I have no idea what version of Windows 10 I have. Can't you folks create a program that would install so we shouldn't have to play these games? From what I can tell, I can't open in Windows 8 mode wherever that is located. This is a total waste of my time.

</description>

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https://ttlc.intuit.com/community/taxes/discussion/i-have-no-idea-what-version-of-windows-10-i-have-can-t-y/01/386149#M159844

</guid>

<dc:creator>franklinccook</dc:creator>

<dc:date>2019-06-04T19:06:37Z</dc:date>

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<item>

<title>

I changed the compatibility as well from windows 10 to wi...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/i-changed-the-compatibility-as-well-from-windows-10-to-wi/01/386156#M159850

</link>

I changed the compatibility as well from windows 10 to windows 8 by right clicking on the exe file, choosing properties and then compatibility tab. It worked and the program installed.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-changed-the-compatibility-as-well-from-windows-10-to-wi/01/386156#M159850

</guid>

<dc:creator>jesse112</dc:creator>

<dc:date>2019-06-04T19:06:38Z</dc:date>

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<item>

<title>

I still can't get Turbo Tax 2017 to install. I am using...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/i-still-can-t-get-turbo-tax-2017-to-install-i-am-using/01/386164#M159855

</link>

I still can't get Turbo Tax 2017 to install.  I am using Windows 10 (it doesn't say Home Or Pro.....after it) I've used Turbo Tax for several years and would hate to think I wasted my money buying something that doesn't even work.!!!!

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-still-can-t-get-turbo-tax-2017-to-install-i-am-using/01/386164#M159855

</guid>

<dc:creator>jgsmith969</dc:creator>

<dc:date>2019-06-04T19:06:40Z</dc:date>

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<item>

<title>

I just had this same issue. I am on windows 10 pro. I d...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/i-just-had-this-same-issue-i-am-on-windows-10-pro-i-d/01/386170#M159859

</link>

I just had this same issue.  I am on windows 10 pro.  I did as the person above mentioned and right clicked on the download file, chose properties, and changed my compatibility mode to 8 and it worked.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-just-had-this-same-issue-i-am-on-windows-10-pro-i-d/01/386170#M159859

</guid>

<dc:creator>alybobwah</dc:creator>

<dc:date>2019-06-04T19:06:41Z</dc:date>

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<item>

<title>

Why won't Windows 10 take the TurboTax 2017? I have been...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/why-won-t-windows-10-take-the-turbotax-2017-i-have-been/01/386176#M159863

</link>

Why won't Windows 10 take the TurboTax 2017?  I have been using Widows 7 in the past with no problems.  Are you going to send me my money that I used to buy  the Turbo Tax 2017?

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/why-won-t-windows-10-take-the-turbotax-2017-i-have-been/01/386176#M159863

</guid>

<dc:creator>hedyscott</dc:creator>

<dc:date>2019-06-04T19:06:43Z</dc:date>

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<item>

<title>

I still can't get Turbo Tax Deluxe 2017 to install. I am...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/i-still-can-t-get-turbo-tax-deluxe-2017-to-install-i-am/01/386185#M159867

</link>

I still can't get Turbo Tax Deluxe 2017 to install. I am using Windows 10 Pro. I have changed compatibility mode to Windows 8 and still no success.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-still-can-t-get-turbo-tax-deluxe-2017-to-install-i-am/01/386185#M159867

</guid>

<dc:creator>mmuravin</dc:creator>

<dc:date>2019-06-04T19:06:44Z</dc:date>

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<item>

<title>

Same problem. I have Windows 10 Home edition. I am instal...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/same-problem-i-have-windows-10-home-edition-i-am-instal/01/386191#M159870

</link>

Same problem. I have Windows 10 Home edition. I am installing it now using Windows 8 compatibility mode and that appears to work. But why should I have to go through all this!! Please don’t let this happen again!

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/same-problem-i-have-windows-10-home-edition-i-am-instal/01/386191#M159870

</guid>

<dc:creator>artithaca</dc:creator>

<dc:date>2019-06-04T19:06:46Z</dc:date>

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<item>

<title>How do I get to Windows compatibility mode?</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/how-do-i-get-to-windows-compatibility-mode/01/386195#M159872

</link>

<description>How do I get to Windows compatibility mode?</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/how-do-i-get-to-windows-compatibility-mode/01/386195#M159872

</guid>

<dc:creator>cshugenberg</dc:creator>

<dc:date>2019-06-04T19:06:47Z</dc:date>

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<item>

<title>

I got there by right clicking on the TurboTax setup file...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/i-got-there-by-right-clicking-on-the-turbotax-setup-file/01/386200#M159873

</link>

I got there by right clicking on the TurboTax setup file and then choosing to run in Windows 8. It worked.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-got-there-by-right-clicking-on-the-turbotax-setup-file/01/386200#M159873

</guid>

<dc:creator>artpearce</dc:creator>

<dc:date>2019-06-04T19:06:48Z</dc:date>

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<item>

<title>

As stated below: "Rt-click on the installation file ,Unde...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/as-stated-below-rt-click-on-the-installation-file-unde/01/386204#M159875

</link>

As stated below: "Rt-click on the installation file ,Under file properties, I changed the comparability mode to Windows 8.  It installed right away, and seems to be working ok."

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/as-stated-below-rt-click-on-the-installation-file-unde/01/386204#M159875

</guid>

<dc:creator>artpearce</dc:creator>

<dc:date>2019-06-04T19:06:50Z</dc:date>

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<item>

<title>Thanks so much, it did work.</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/thanks-so-much-it-did-work/01/386210#M159879

</link>

<description>Thanks so much, it did work.</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/thanks-so-much-it-did-work/01/386210#M159879

</guid>

<dc:creator>cshugenberg</dc:creator>

<dc:date>2019-06-04T19:06:51Z</dc:date>

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<item>

<title>

I have windows 10 home. There isn't a compatibility tab...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/i-have-windows-10-home-there-isn-t-a-compatibility-tab/01/386217#M159883

</link>

I have windows 10 home.  There isn't a compatibility tab when I right click on the turbo tax file.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-have-windows-10-home-there-isn-t-a-compatibility-tab/01/386217#M159883

</guid>

<dc:creator>wright4917</dc:creator>

<dc:date>2019-06-04T19:06:53Z</dc:date>

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<item>

<title>

Nor is it giving me the option to run as an administrator

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/nor-is-it-giving-me-the-option-to-run-as-an-administrator/01/386224#M159886

</link>

Nor is it giving me the option to run as an administrator

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/nor-is-it-giving-me-the-option-to-run-as-an-administrator/01/386224#M159886

</guid>

<dc:creator>wright4917</dc:creator>

<dc:date>2019-06-04T19:06:54Z</dc:date>

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<item>

<title>

I have Windows 10 pro, tried running in Windows 8 capabil...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/i-have-windows-10-pro-tried-running-in-windows-8-capabil/01/386230#M159888

</link>

I have Windows 10 pro, tried running in Windows 8 capability mode, but that didn't work for me.  I haven't been able to get any fixes so far to work.  For me, it just saying preparing for installation and remains at 0% and eventually i get a message that says it failed to install, i receive error 1719. I receive a prompt to test and then get a message that my operating system doesn't meet min requirements that i need windows 7 or higher.  But obviously I have 10

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-have-windows-10-pro-tried-running-in-windows-8-capabil/01/386230#M159888

</guid>

<dc:creator>candice2</dc:creator>

<dc:date>2019-06-04T19:06:55Z</dc:date>

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<item>

<title>

Most of the folks with this problem have Windows 10-Pro....

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/most-of-the-folks-with-this-problem-have-windows-10-pro/01/386236#M159891

</link>

Most of the folks with this problem have Windows 10-Pro.  It is "supposed" to be OK with that, but so far only installs easily on W10-Home editions....(one person with W10-Home did report an install problem....).   It is being worked on.Anyhow, to get around it, everyone with W-10-Pro, so far, has been able to install in compatibility mode under Windows 8.   From  one of the TTX employees:.....  Rt-click on the installation file  "Under file properties, I changed the compatability mode to Windows 8.  It installed right away, and seems to be working ok." Then make sure you "Run as Administrator" to install

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/most-of-the-folks-with-this-problem-have-windows-10-pro/01/386236#M159891

</guid>

<dc:creator>SteamTrain</dc:creator>

<dc:date>2019-06-04T19:06:57Z</dc:date>

</item>

<item>

<title>@TurboTaxArunkumar Another one?</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/turbotaxarunkumar-another-one/01/386245#M159895

</link>

<A href="https://ttlc.intuit.com/users/5309aeff-fe00-42ee-9170-9c53e7d74d99" target="_blank">@TurboTaxArunkumar</A> Another one?

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<guid>

https://ttlc.intuit.com/community/taxes/discussion/turbotaxarunkumar-another-one/01/386245#M159895

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<dc:creator>SteamTrain</dc:creator>

<dc:date>2019-06-04T19:06:58Z</dc:date>

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<item>

<title>

Thanks for tagging SteamTrain. We might have to get more...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/thanks-for-tagging-steamtrain-we-might-have-to-get-more/01/386251#M159897

</link>

Thanks for tagging SteamTrain. We might have to get more details on the OS config details or hardware details to understand if specific combination is causing any trouble.

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<guid>

https://ttlc.intuit.com/community/taxes/discussion/thanks-for-tagging-steamtrain-we-might-have-to-get-more/01/386251#M159897

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<dc:creator>Arunkumar</dc:creator>

<dc:date>2019-06-04T19:07:00Z</dc:date>

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<item>

<title>

I opened TurboTax under explorer, found install file, rig...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/i-opened-turbotax-under-explorer-found-install-file-rig/01/386258#M159899

</link>

I opened TurboTax under explorer, found install file, right clicked and used "troubleshoot compatability" and I was able to install 2017.  I'm running Win 10 and initially had trouble installing program.  Have used TurboTax for years.

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<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-opened-turbotax-under-explorer-found-install-file-rig/01/386258#M159899

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<dc:creator>longmere</dc:creator>

<dc:date>2019-06-04T19:07:01Z</dc:date>

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<title>

I had the same issue today with W10-Home. Installed perf...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/i-had-the-same-issue-today-with-w10-home-installed-perf/01/386266#M159901

</link>

I had the same issue today with W10-Home.  Installed perfectly once I changed the compatability mode to Windows 8.  Thanks!

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<guid>

https://ttlc.intuit.com/community/taxes/discussion/i-had-the-same-issue-today-with-w10-home-installed-perf/01/386266#M159901

</guid>

<dc:creator>npospam</dc:creator>

<dc:date>2019-06-04T19:07:03Z</dc:date>

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<item>

<title>

Attached are 3 files from failed attempts and one after u...

</title>

<link>

https://ttlc.intuit.com/community/taxes/discussion/attached-are-3-files-from-failed-attempts-and-one-after-u/01/386280#M159904

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Attached are 3 files from failed attempts and one after using Win 8 compatibility mode.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/attached-are-3-files-from-failed-attempts-and-one-after-u/01/386280#M159904

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<dc:creator>emigh</dc:creator>

<dc:date>2019-06-04T19:07:06Z</dc:date>

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<title>

Thanks for sharing. However, am unable to access it. It s...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/thanks-for-sharing-however-am-unable-to-access-it-it-s/01/386281#M159905

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Thanks for sharing. However, am unable to access it. It says that it has expired. Kindly request you re-share.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/thanks-for-sharing-however-am-unable-to-access-it-it-s/01/386281#M159905

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<dc:creator>Arunkumar</dc:creator>

<dc:date>2019-06-04T19:07:06Z</dc:date>

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<title>

@TurboTaxArunkumar Just curious for my own info. Is ther...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/turbotaxarunkumar-just-curious-for-my-own-info-is-ther/01/386288#M159907

</link>

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/turbotaxarunkumar-just-curious-for-my-own-info-is-ther/01/386288#M159907

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<dc:creator>mesquitebean</dc:creator>

<dc:date>2019-06-04T19:07:07Z</dc:date>

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<title>

@epo39b We do attach screenshots, which doesnt have probl...

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<link>

https://ttlc.intuit.com/community/taxes/discussion/epo39b-we-do-attach-screenshots-which-doesnt-have-probl/01/386297#M159911

</link>

<A href="https://ttlc.intuit.com/users/69f82d45-0477-42ca-9575-76236a500696" target="_blank">@epo39b</A> We do attach screenshots, which doesnt have problem. Not sure if zip files have expiry. Because if i try to access, it shows that it expired.

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/epo39b-we-do-attach-screenshots-which-doesnt-have-probl/01/386297#M159911

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<dc:creator>Arunkumar</dc:creator>

<dc:date>2019-06-04T19:07:09Z</dc:date>

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<title>

Can someone please tell me how to install using Vista?

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<link>

https://ttlc.intuit.com/community/taxes/discussion/can-someone-please-tell-me-how-to-install-using-vista/01/386304#M159915

</link>

Can someone please tell me how to install using Vista?

</description>

<guid>

https://ttlc.intuit.com/community/taxes/discussion/can-someone-please-tell-me-how-to-install-using-vista/01/386304#M159915

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<dc:creator>praisegod207</dc:creator>

<dc:date>2019-06-04T19:07:10Z</dc:date>

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