topic How to eliminate error 70001? in Get your taxes done using TurboTax

How to eliminate error 70001?

pc0j475 — Sat, 01 Jun 2019 00:08:40 GMT

used solution but did not correct problem

This is a spontaneous connectivity issue that usually res...

FrankF1 — Sat, 01 Jun 2019 00:08:41 GMT

This is a spontaneous connectivity issue that usually resolves itself if your connection to TurboTax remains intact while the process you are working on completes.

If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.

If that does not solve your problem, consider some other things you can try:

Reset your wireless access point and try logging in again
Turn off your computer, your router, and your cable modem, in that order
Wait a minute, then turn your modem back on
Wait another minute, then turn your router back on
Once your router is back up, turn your computer back on and try logging in again

If none of these things resolve your problem, you can also contact TurboTax customer support at https://support.turbotax.intuit.com/contact/

Same advice as from TurboTaxFrankF was given today (11 Ja...

BS-Smith — Sat, 01 Jun 2019 00:08:43 GMT

Same advice as from TurboTaxFrankF was given today (11 Jan 19), but did not solve the problem.

Your Windows user name must exactly match the one you use...

skisober65 — Sat, 01 Jun 2019 00:08:46 GMT

Your Windows user name must exactly match the one you used previous years even if you have a new computer. Example: last year when you used TT you were "Jeff" but new computer lists you as "Jeff Smith" and TT will give you error code 70001. Create a new Windows user account with administrative privileges and use that when you log in to TT.

Re: How to eliminate error 70001?

newt1408 — Wed, 30 Oct 2019 19:10:15 GMT

Already did that

Re: How to eliminate error 70001?

Critter — Wed, 30 Oct 2019 19:28:09 GMT

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: Your Windows user name must exactly match the one you use...

Darz31 — Thu, 16 Jul 2020 22:59:10 GMT

I have same problem and I don't even know what you are referring to to do it.

Is anyone having issues with Windows 10 HOME? That's what I have, and I am slowing coming to the realization that I simply cannot do my taxes on TT again.

Re: This is a spontaneous connectivity issue that usually res...

Drinksfromedward — Sun, 23 Jan 2022 20:58:55 GMT

This has nothing to do with connectivity in my experience it is an accounts issue. The CX needs to

create an online account!

Re: Same advice as from TurboTaxFrankF was given today (11 Ja...

Drinksfromedward — Sun, 23 Jan 2022 20:59:28 GMT

Try to STOP BUYING CDS

Create an online account to solve issues.

Re: Same advice as from TurboTaxFrankF was given today (11 Ja...

MichelleLO — Mon, 24 Jan 2022 15:42:58 GMT

You are commenting on a very old thread. Do you have a specific question we can assist you with?

@Drinksfromedward

Re: Same advice as from TurboTaxFrankF was given today (11 Ja...

nberthelemy — Wed, 26 Jan 2022 21:27:39 GMT

I also have an error 70001 with supposedly a different account somewhere else. I tried turning off my computer, then the internet and turning back on. It worked once, not anymore. I am at a loss about what to do... frustrating.

Re: Same advice as from TurboTaxFrankF was given today (11 Ja...

MichelleLO — Thu, 27 Jan 2022 15:14:28 GMT

Please try the troubleshooting steps in the below TurboTax FAQ for assistance with Error Code 70001.

Error Code 70001 when using TurboTax Desktop

If the above steps do not resolve the issue, please reach out to TurboTax Customer Support for further assistance.

What is the TurboTax phone number?

@nberthelemy

Re: How to eliminate error 70001?

suemauney — Sat, 05 Mar 2022 21:48:23 GMT

I am running Windows 10 with Microsoft Office 365 installed. I changed my desktop login from the administrator login to a local user login that I created. Removed this error.

Re: How to eliminate error 70001?

daston4 — Thu, 03 Apr 2025 03:07:39 GMT

has anyone found a solution to error 70001. I can work on returns I already created but I can not start a new return.

Re: How to eliminate error 70001?

JohnB5677 — Thu, 03 Apr 2025 14:57:01 GMT

Did you try MicheiieLO's advice

Please try the troubleshooting steps in the below TurboTax FAQ for assistance with Error Code 70001.

Error Code 70001 when using TurboTax Desktop

If the above steps do not resolve the issue, please reach out to TurboTax Customer Support for further assistance.

What is the TurboTax phone number?

@daston4