topic I am doing this for a friend. Stared ok until I got to her birth date, and had to call her. now I can't get back in. in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/i-am-doing-this-for-a-friend-stared-ok-until-i-got-to-her-birth-date-and-had-to-call-her-now-i-can-t/01/381972#M158171 Tue, 04 Jun 2019 01:17:51 GMT nortontrcy2 2019-06-04T01:17:51Z I am doing this for a friend. Stared ok until I got to her birth date, and had to call her. now I can't get back in. https://ttlc.intuit.com/community/taxes/discussion/i-am-doing-this-for-a-friend-stared-ok-until-i-got-to-her-birth-date-and-had-to-call-her-now-i-can-t/01/381972#M158171 Tue, 04 Jun 2019 01:17:51 GMT https://ttlc.intuit.com/community/taxes/discussion/i-am-doing-this-for-a-friend-stared-ok-until-i-got-to-her-birth-date-and-had-to-call-her-now-i-can-t/01/381972#M158171 nortontrcy2 2019-06-04T01:17:51Z You have to sign onto your account with the exact same us... https://ttlc.intuit.com/community/taxes/discussion/you-have-to-sign-onto-your-account-with-the-exact-same-us/01/381973#M158172 <P></P><P> <SPAN>You have to sign onto your account with the exact same <B>userID</B> and password you used to create the account.</SPAN> </P> <P>If you may have forgotten some of your login information, see the following TurboTax support FAQ -<A href="https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password" target="_blank">https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password</A></P> <P>Or you may have multiple accounts, see this -&nbsp;<A href="https://ttlc.intuit.com/questions/1901486-problems-associated-with-multiple-turbotax-accounts" target="_blank">https://ttlc.intuit.com/questions/1901486-problems-associated-with-multiple-turbotax-accounts</A></P><BR /><P></P> Tue, 04 Jun 2019 01:17:53 GMT https://ttlc.intuit.com/community/taxes/discussion/you-have-to-sign-onto-your-account-with-the-exact-same-us/01/381973#M158172 Critter 2019-06-04T01:17:53Z