topic Re: Bad experience, in Get your taxes done using TurboTax

Bad experience,

Pinchrosemary1 — Wed, 04 Feb 2026 22:22:59 GMT

By far I had the worst experience I ever had with Turbo Tax today. I have a recording of our conversation just as you do. I signed up for the expert help version. After speaking to a so-called expert for 45 minutes, she told me to ask to speak to another expert. I was connected to someone else from your company who told me to authorize $5 for help and that it would be refunded. The help I received was from someone from "Just Answer" did not help. I was then notified by my credit card company that I had a suspicious charge of not only $5 but also $50. I filed a fraud report with my credit card company and I'm anxious to get this resolved. I've used Turbo Tax for a long time. I won't be anymore. In my experience today, Turbo Tax is no longer reputable.

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Re: Bad experience,

xmasbaby0 — Wed, 04 Feb 2026 20:10:45 GMT

@Pinchrosemary1 I am alerting the moderators to your post.

Re: Bad experience,

SuziM — Wed, 04 Feb 2026 22:42:29 GMT

@Pinchrosemary1 I have sent you a private message to further assist you.

Re: Bad experience,

Ghinger — Sun, 19 Apr 2026 20:08:05 GMT

I went to their Just Answer and needed a simple answer to my question and chat directed me to a $5 charge, entering all my cc info. What kind of service is this? TurboTax gets worse every year.