topic Purchased from Amazon and activation code not working in Get your taxes done using TurboTax

Purchased from Amazon and activation code not working

hokayquestions — Tue, 14 Apr 2026 13:07:22 GMT

I purchased the Deluxe Fed and State from Amazon and my activation code is not working.

Re: Purchased from Amazon and activation code not working

mesquitebean — Tue, 14 Apr 2026 13:14:35 GMT

Amazon sells licenses for both desktop TurboTax and Online TurboTax. If you bought a desktop license for Deluxe Fed + State, are you installing as in this FAQ? Be sure that you don't try to activate it at the Online TurboTax license activation site.

FAQ: Get started with desktop TurboTax

https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US

Re: Purchased from Amazon and activation code not working

CatinaT1 — Tue, 14 Apr 2026 13:12:43 GMT

You will need to contact Amazon since that's where your purchased your software.