topic Re: Cannot file due to endless loop in Get your taxes done using TurboTax

Cannot file due to endless loop

shime — Mon, 13 Apr 2026 15:37:47 GMT

I am ready to file with my desktop version but I keep getting looped back to "We Need to Make One More Check". Everything is correct. Our corrected 1099-R has a Box 1 amount of "0". Turbo Tax says that's not possible. It's corrected from our bank.

Re: Cannot file due to endless loop

shime — Sun, 12 Apr 2026 21:57:37 GMT

Sorry that should say 1099-R

Re: Cannot file due to endless loop

DoninGA — Sun, 12 Apr 2026 22:01:32 GMT

If there was no distribution from the account why are you receiving a Form 1099-R?

Re: Cannot file due to endless loop

shime — Mon, 13 Apr 2026 00:39:07 GMT

I received one with money in Box 1 and then received a corrected one that said 0.

Re: Cannot file due to endless loop

DoninGA — Mon, 13 Apr 2026 13:26:14 GMT

@shime If you did not receive a distribution or you did not roll over the retirement account to another retirement account, delete the Form 1099-R.

Re: Cannot file due to endless loop

shime — Mon, 13 Apr 2026 15:41:40 GMT

We did not receive a distribution. We did roll it over into a Roth IRA. I followed the instructions here https://ttlc.intuit.com/turbotax-support/en-us/help-article/retirement-benefits/enter-backdoor-roth-ira-conversion/L7gGPjKVY_US_en_US to enter that information however the "Tell us if you moved the money through a rollover or conversion" screen never appeared.

Re: Cannot file due to endless loop

DoninGA — Mon, 13 Apr 2026 15:53:12 GMT

You should be reporting the rollover amount in box 1 of the Form 1099-R. In box 7 of the 1099-R there should be a code of G for rollover.

After completing entry of the 1099-R there are a series of screens asking various questions. One of the screens will ask Did you move the money to a Roth IRA?