how do I get to step 3 ?

fernandocoyrangel74 — Thu, 09 Apr 2026 18:43:38 GMT

I cannot gt to step 3, even tho I've tried 5 times.

Re: how do I get to step 3 ?

CatinaT1 — Thu, 09 Apr 2026 18:52:56 GMT

Sounds like something got stuck. You can try these things:

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

topic how do I get to step 3 ? in Get your taxes done using TurboTax

how do I get to step 3 ?

Re: how do I get to step 3 ?