topic Re: Add Supporting Details Ctrl+I Not Working in Get your taxes done using TurboTax

Add Supporting Details Ctrl+I Not Working

FederalInquirer — Thu, 13 Mar 2025 23:35:36 GMT

TurboTax Deluxe Desktop on Win 10

Clicking Ctrl+I on a numeric/amount field does not open Supporting Details

I have to go thru the menu and select: Edit > Add Supporting Details, for the Supporting Details dialog to open

If I remember correctly, the 2023 version had this issue too

Did this break? Is it a bug?

TIA

Nick

Re: Add Supporting Details Ctrl+I Not Working

MonikaK1 — Sun, 16 Mar 2025 00:53:25 GMT

I am also seeing that the right-clicking on a numeric field in TurboTax Desktop still brings up the list of options, but won't select Add Supporting Details or Ctrl+I, except in a worksheet that also provides a written explanation line.

I am reporting this issue for further investigation.

Re: Add Supporting Details Ctrl+I Not Working

jj55 — Sun, 16 Mar 2025 13:55:59 GMT

In Windows Desktop Deluxe Step-by-Step mode, some fields support Ctrl+I and some do not. Also, I have not found any fields that support double-clicking to bring up details as in prior years of TT. This is a step backwards.

However, in Forms mode all fields seem to support both Ctrl+I and double-clicking.

Please be consistent Intuit.

Re: Add Supporting Details Ctrl+I Not Working

SteamTrain — Sun, 16 Mar 2025 14:21:23 GMT

@jj55 @FederalInquirer @MonikaK1

This usually happens in any interview area that has most recently been rewritten by the software engineers.

It seems, either the software managers "appear" to be:

A) ignoring the issue?

B) ignorant that the supporting details options even exist?

C) perhaps the new underlying program software just cannot implement/enable the Supporting Details worksheets when the user is in the "interview".

Certainly, I can still use any of the SD shortcuts on any editable fields, in Forms Mode, since the underlying worksheets have not changed in any significant manner.

Re: Add Supporting Details Ctrl+I Not Working

ljs1971 — Mon, 06 Apr 2026 17:29:38 GMT

Same problem here.

Windows 11, fully up-to-date

TurboTax 2025, fully up-to-date

I primarily use this for donations, property taxes, etc., anything where I want to record the details of a payment or donation.

Ctrl-I doesn't work.

double-click doesn't work.

Edit/Add Supporting Details doesn't work.

That's in Step-By-Step.

Not being able to select "add supporting details" in FORMS either.

Re: Add Supporting Details Ctrl+I Not Working

LindaS5247 — Wed, 08 Apr 2026 00:54:54 GMT

If your Add Supporting documents does not work, some users have reported the steps listed below as solving the issue:

Switch to Forms mode, find the specific worksheet, and directly add details there.
Sometimes double-clicking the number field will trigger the pop-up
Try Saving your work, closing, and restarting the program
If a field is locked due to an old $0 entry, go to Forms Mode and delete the existing data. Backspace and forward space over the field to make sure there is no data there to unlock the filed
Try clicking in the box and then go to Edit - Add supporting schedule.
Some users have reported that re-installing the software can solve the problem

Please return to Community if you have any additional information or questions and we would be happy to help.