topic Another rejected tax return in Get your taxes done using TurboTax

Another rejected tax return

pithampaddy-gmai — Tue, 07 Apr 2026 14:49:40 GMT

I'm filing on behalf of my elderly parents. My father has always been primary on their joint return. This year because of his declining health and mental capacity, I made the mistake of listing my mother first. IRS rejected the e-file because they couldn't verify the AGI and/or PIN against last year's return where my father was primary/first. They don't have an IRS-assigned PIN, just the one I can enter in TurboTax (Desktop) when signing. I have verified the AGI is correct.

I switched them back so my father is first, after learning that even after he passes, he should always listed first if I want to e-file. But IRS keeps rejecting the return. The error message in Turbo Tax says "The IRS couldn't confirm XXXX's identity", where XXXX is still my mother even after I switched back to my father primary and listed first, which I've verified in Forms view on the 1040SR and in the printed pdf.

What can I do to get this e-file to go through?

Re: Another rejected tax return

LeticiaF1 — Tue, 07 Apr 2026 15:02:52 GMT

Even if you are using the amount for the AGI, there are still some situations that could affect what AGI number you use. Some of those situations are:

If you amended your return you must use the AGI from your original 2024 tax return.
Make sure that you entered the number was entered correctly without rounding.
If you filed your return after November 10, 2025 enter $0 as your prior-year AGI.

For more ideas that could help you find out what your AGI is, refer to the following TurboTax help article:

How do I find last year's AGI?

What does my rejected return code mean and how do I fix it?

Re: Another rejected tax return

xmasbaby0 — Tue, 07 Apr 2026 15:05:22 GMT

When you switched the order of the names in MY INFO, did you also correct the income information that had been entered ---and make sure to assign the income to the correct spouse? Just switching the order of the names did not correct where you entered the income. As for the AGI---if the 2024 AGI is not working you can try using zero instead.

Re: Another rejected tax return

pithampaddy-gmai — Tue, 07 Apr 2026 15:28:55 GMT

Thanks. I'm using the AGI on the original and I verified through IRS.gov (logging in with ID.me) that it is the AGI they have listed as well.

Re: Another rejected tax return

xmasbaby0 — Tue, 07 Apr 2026 15:35:24 GMT

And.....if the AGI you are using does not work, try zero.