topic Re: Why are my e-file returns rejected? in Get your taxes done using TurboTax

Why are my e-file returns rejected?

--oldlady — Sat, 27 Feb 2021 23:57:32 GMT

Still wtg for answer on why my e-file return keeps getting rejected.

Re: Why are my e-file returns rejected?

SweetieJean — Sat, 27 Feb 2021 23:58:32 GMT

We can help if you tell us the rejection message/code?

Re: Why are my e-file returns rejected?

--oldlady — Sun, 28 Feb 2021 00:01:49 GMT

No message-just rejected

Re: Why are my e-file returns rejected?

DoninGA — Sun, 28 Feb 2021 00:02:45 GMT

@--oldlady wrote:

No message-just rejected

You received an email from TurboTax for the rejected tax return. What does it say?

Re: Why are my e-file returns rejected?

--oldlady — Sun, 28 Feb 2021 00:03:22 GMT

Feel like I'm going around in circles. Just says rejected on both Federal & State

Re: Why are my e-file returns rejected?

SweetieJean — Sun, 28 Feb 2021 00:04:26 GMT

TT would have sent you an email with the rejection message. Look in your spam email.

But I must ask: Your screen name makes me wonder if you filed a return that listed only Social Security income, or otherwise zero income. Is that correct? If so, try adding $1 of interest and then efile it.

Re: Why are my e-file returns rejected?

amcoen588 — Mon, 01 Mar 2021 00:50:22 GMT

The rejection code we received is IND-031- 04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. However, the 2019 AGI submitted as well as the pins agree with our 2019 return. I also double checked our drivers license info and it was correct as well. Is there any other reason the return could have been rejected?

Re: Why are my e-file returns rejected?

DoninGA — Mon, 01 Mar 2021 00:51:12 GMT

@amcoen588 wrote:

The rejection code we received is IND-031- 04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. However, the 2019 AGI submitted as well as the pins agree with our 2019 return. I also double checked our drivers license info and it was correct as well. Is there any other reason the return could have been rejected?

Try entering a 0 (zero) for the 2019 AGI and e-file again.

Re: Why are my e-file returns rejected?

tr4 — Tue, 02 Mar 2021 16:32:11 GMT

I am having the same issue. Rejected returns for AGI not matching, yet it does match. I am filing for my parents and aunt having the same issue. Why would I add zero as the AGI? That is incorrect value.

Re: Why are my e-file returns rejected?

kichnwiz — Wed, 03 Mar 2021 14:58:49 GMT

It says that if for 1040 "Primaryclaimasdependent is not checked then the Primary SSN must not be the same as a Dependent SSN on another return filed for the same tax year. Does this mean we cannot claim our daughter on our taxes if she's filing her own taxes?

Re: Why are my e-file returns rejected?

DoninGA — Wed, 03 Mar 2021 15:19:48 GMT

@kichnwiz wrote:

It says that if for 1040 "Primaryclaimasdependent is not checked then the Primary SSN must not be the same as a Dependent SSN on another return filed for the same tax year. Does this mean we cannot claim our daughter on our taxes if she's filing her own taxes?

Correct, if someone else files a return with the same SS number on their return as on your return and they file first your return will be rejected by the IRS.

If you are able to claim her as your dependent, then she should not have filed a return indicating she was not a dependent. She needs to amend her return and claim she is a dependent. You can file your return claiming her as a dependent but you will have to print and mail your tax return.

See this TurboTax support FAQ for how to print a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/01/26258

Re: Why are my e-file returns rejected?

TJB685 — Mon, 08 Mar 2021 14:07:15 GMT

My Federal return has been rejected twice....code IND-031-04. I've tried to fix it, but it didn't work. Can you explain why and help me resolve it ?? Thanks.

Re: Why are my e-file returns rejected?

DoninGA — Mon, 08 Mar 2021 14:08:40 GMT

@TJB685 wrote:

My Federal return has been rejected twice....code IND-031-04. I've tried to fix it, but it didn't work. Can you explain why and help me resolve it ?? Thanks.

Enter a 0 (zero) for the 2019 AGI and e-file the tax return again.

Re: Why are my e-file returns rejected?

jkoch — Sat, 20 Mar 2021 17:26:01 GMT

I have checked my AGI from last year and the amount I have submitted agrees with that number. I didn't e-file last year so I'm assuming that the pin given to me was one from the past. With all the info you have to submit to e-file, I'm confused as to why they can't give me a specific reason as to what was wrong with what I entered for this year.

Re: Why are my e-file returns rejected?

EbonyA — Sat, 20 Mar 2021 17:38:49 GMT

Please review the following FAQ: AGI Rejection @jkoch.

Re: Why are my e-file returns rejected?

dubbed — Thu, 15 Apr 2021 20:28:15 GMT

all it tells me is validation failed

Re: Why are my e-file returns rejected?

PattiF — Thu, 15 Apr 2021 22:14:24 GMT

This seems to be a Mac Issue. Others have solved this by quitting the TurboTax app, turning computer off, then relaunching. The new update should be installed and then you should be able to e-file.

Re: Why are my e-file returns rejected?

Lawrence V — Sat, 08 May 2021 16:07:40 GMT

I had the same issue and message. I did not e-file my 2019 return. Is there something else I should enter for AGI and PIN?

Re: Why are my e-file returns rejected?

KathrynG3 — Sun, 09 May 2021 20:01:09 GMT

Confirm the AGI on file with the IRS. Go to: Validating Your Electronically Filed Tax Return.

Otherwise, see: What if I entered the correct AGI and I’m still getting an e-file reject?

Re: Why are my e-file returns rejected?

cbnelson1 — Thu, 13 May 2021 14:27:22 GMT

It says the AGI Doesn't match what the IRS has in the data base. I confirmed the number off of last years taxes. It also suggests that the PIN I created doesn't match last years, but I have never E-filed or created a pin