topic Re: Payment error Whoops! We hit a snag loading your data. Please try again in Get your taxes done using TurboTax

Payment error Whoops! We hit a snag loading your data. Please try again

17751741968 — Fri, 03 Apr 2026 00:03:35 GMT

I get this message when i try to complete my filing, I am filing from the UK, what should i do. I tried clearing cookies and starting from a Private window too.

Thanks.

Re: Payment error Whoops! We hit a snag loading your data. Please try again

CatinaT1 — Fri, 03 Apr 2026 13:57:50 GMT

Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

Re: Payment error Whoops! We hit a snag loading your data. Please try again

17751741968 — Mon, 13 Apr 2026 23:15:01 GMT

No, this still hasn't worked, I have tried to pay for the TurboTax Online Expert Assist Basic 2025 at $59, but it wont accept my UK credit card details. I do not have a United States address.

I tried phoning the number that you sent me, but no help there.

I really need to get this filed.

Thanks.