topic worst experience in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/worst-experience/01/3867011#M1437980 <P><STRONG>T</STRONG>urboTax overcharged me with excessive fees, and their customer service was awful. When I called and asked if I could request a refund, the representative was rude, not listening to my questions, and hung up while I was still talking.I called back, and after holding for 10 minutes, another representative (who I believe was the same person who hung up on me) answered, only to put me on hold again. I ended up waiting for nearly an hour before speaking with someone else.<SPAN>This representative sent me a refund link and told me to enter my order number so they could process the refund. But when I entered my order number, it couldn't find my order or charge. I tried multiple times, even entering my card number, but still not work. It's incredibly frustrating.</SPAN></P><P>I will never use TurboTax again.</P> Thu, 02 Apr 2026 04:18:30 GMT user207 2026-04-02T04:18:30Z worst experience https://ttlc.intuit.com/community/taxes/discussion/worst-experience/01/3867011#M1437980 <P><STRONG>T</STRONG>urboTax overcharged me with excessive fees, and their customer service was awful. When I called and asked if I could request a refund, the representative was rude, not listening to my questions, and hung up while I was still talking.I called back, and after holding for 10 minutes, another representative (who I believe was the same person who hung up on me) answered, only to put me on hold again. I ended up waiting for nearly an hour before speaking with someone else.<SPAN>This representative sent me a refund link and told me to enter my order number so they could process the refund. But when I entered my order number, it couldn't find my order or charge. I tried multiple times, even entering my card number, but still not work. It's incredibly frustrating.</SPAN></P><P>I will never use TurboTax again.</P> Thu, 02 Apr 2026 04:18:30 GMT https://ttlc.intuit.com/community/taxes/discussion/worst-experience/01/3867011#M1437980 user207 2026-04-02T04:18:30Z