topic Re: Overcharged !! in Get your taxes done using TurboTax

Overcharged !!

Natachaj06 — Sat, 21 Mar 2026 11:41:54 GMT

I was overcharged last night and so far my attempts to get a refund have been unsuccessful!

When I checked out, I saw $167. I put my card info on and all of a sudden the fee was to $222. I didn't agree to that. It's very sick to now see that it's a common practice of Turbo Tax to do this. I now to to dispute the charge with my credit card company.

This is my first year ever using this platform and certainly my last. Good riddance

Re: Overcharged !!

DoninGA — Sat, 21 Mar 2026 13:10:29 GMT

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Re: Overcharged !!

Daveblasz — Tue, 31 Mar 2026 07:13:01 GMT

Same and was verified and promised refund but told it has to he issued by filling out a form, the claim got denied both times even after the supervisor said notes were added that I let them screen share to verify.

I authorized and was asked for credit card info for the amount 98.00 also got a payment receipt with and confirmation number for my order for the amount of 98.00 - only a bit later I got a separate email with a receipt with the same transaction number/ confirmation number but for 258.00! I NOTICE not THE 98.00 I authorized. SO now need to go to the bank to proceed with a formal chargeback and file complaints with the FTC and my state Attorney General. It ruined my last 2 days chatting multiple times filling out forms speaking to multiple people. They all admit it and say the form is the only way

Re: Overcharged !!

LeticiaF1 — Tue, 31 Mar 2026 14:43:50 GMT

Here at Community we can't help you with issues with your fees. For that you will need to contact You should contact TurboTax regarding this charge.

@Daveblasz

Re: Overcharged !!

BlueTX — Fri, 10 Apr 2026 02:54:33 GMT

The same thing happened to me. I'll have to dispute it with my bank as well.