topic PURCHASED ONLINE VERSION FED ONLY DELUXE. PRODUCT CODE NOT WORKING in Get your taxes done using TurboTax

PURCHASED ONLINE VERSION FED ONLY DELUXE. PRODUCT CODE NOT WORKING

mark-a-ryales-naf — Sun, 29 Mar 2026 18:57:23 GMT

PURCHASED AT SAM'S

Re: PURCHASED ONLINE VERSION FED ONLY DELUXE. PRODUCT CODE NOT WORKING

Mike9241 — Sun, 29 Mar 2026 19:52:25 GMT

You apparently purchased a desktop version since online versions are not sold anywhere. Any fees for using online services are paid when filing. Your purchase allows you to install the app on your computer - full pc or MAC but you need Windows 11 for PC or Sonoma 14 for a MAC and your computer can not be operating in S Mode (windows computers only) .

if you want a refund contact support.

Re: PURCHASED ONLINE VERSION FED ONLY DELUXE. PRODUCT CODE NOT WORKING

VolvoGirl — Sun, 29 Mar 2026 21:13:43 GMT

Sam’s does sell a code for the Online version.

How to use the Online License Code. It is for federal only. State is additional.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/register-activate-services/como-empiezo-...

Re: PURCHASED ONLINE VERSION FED ONLY DELUXE. PRODUCT CODE NOT WORKING

LeticiaF1 — Mon, 30 Mar 2026 02:10:07 GMT

You will need to enter your license code when you are installing your program and before you can use your software. The license code is a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX).

See the following TurboTax help article to help you find your code:

How do I find my license code for TurboTax Desktop?

@mark-a-ryales-naf