topic Re: Switch from expert mode for amendment in Get your taxes done using TurboTax

Switch from expert mode for amendment

padinjarel — Wed, 25 Mar 2026 04:11:31 GMT

I have been using TurboTax self filing for many years and it always worked like a charm. This year I caught on the $150 full expert bait and let a TurboTax expert file return.
But the expert completely messed up my return. When I requested amendment, another expert took it up. But the new expert also does not seem to understand my tax situation (a bit complex involving foreign capital gains, foreign tax credit etc.). I am worried they are going to mess up the amendment also.
Is there a way for me to take control back? Can I amend myself using standard TurboTax software? Willing to pay the filing fees again. The way the new expert is handling the amendment, I am standing to loose many thousands in tax credits.

Re: Switch from expert mode for amendment

CatinaT1 — Wed, 25 Mar 2026 14:22:34 GMT

You will need to contact  Turbo Tax Customer Service.

Re: Switch from expert mode for amendment

padinjarel — Sat, 28 Mar 2026 05:12:05 GMT

@CatinaT1 Please verify what you suggest here actually works, instead of misleading people like me.

If you don't know the answer, please keep quite.

There is no such thing as Turbo Tax Customer Service.

If you were unlucky enough to sign up for 'expert' service, the customer service link connects you right back to yet another 'expert'

And they keep telling you that, once you are hooked on to the $150 expert bait, you just cannot unhook, yourself. There is simply no way out of the 'expert' world.
I used TurboTax for 10+ years. And I have no choice now, but to find alternative.

Good bye!