topic Re: Failed to e-file because an update is needed in Get your taxes done using TurboTax

Failed to e-file because an update is needed

larseep — Tue, 24 Mar 2026 03:11:54 GMT

I tried to e-file but it won't let me because it says I need to update the software (Desktop Deluxe version purchased from Sam's Club). I cannot find the 'online' menu that it mentions anywhere in the software. When I quit the software to go back and try again, I cannot find my return. Please help!

Re: Failed to e-file because an update is needed

VolvoGirl — Tue, 24 Mar 2026 03:18:25 GMT

Are you on Windows or Mac? On Windows Online is in the black bar that has

File Edit View Tools Online Help. Here’s a screenshot from 2024

Re: Failed to e-file because an update is needed

larseep — Tue, 24 Mar 2026 03:26:05 GMT

I am on a Mac.

Re: Failed to e-file because an update is needed

VolvoGirl — Tue, 24 Mar 2026 03:57:44 GMT

On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.

OR With your desktop program open, go up to the very top left corner of your Mac screen. Next to the little apple---click on TurboTax and then choose "Check for Updates" from the drop down menu. Here's an old screen shot, should be in the same place or similar.

Re: Failed to e-file because an update is needed

VolvoGirl — Tue, 24 Mar 2026 04:00:14 GMT

Here's a FAQ I found. There is another way to Update Mac using the Option key
https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/turbotax-mac-keep-saying-updates-check-updates/L5O84Lndt_US_en_US?uid=m79gvanw

Re: Failed to e-file because an update is needed

larseep — Tue, 24 Mar 2026 11:04:42 GMT

Thank you so much! I quit the program, when it restarted, it automatically updated. Now, do you know how I find the return that I was trying to complete? Thanks again!

Re: Failed to e-file because an update is needed

VolvoGirl — Tue, 24 Mar 2026 16:40:43 GMT

Go up to the top File tab and Open. Hopefully it finds it. Your return ends in .tax2025.

Find tax files on Mac. You might need to show extensions. I think Mac doesn't show the .tax(year) at the end.
https://ttlc.intuit.com/community/tax-data-file/help/find-your-tax-data-file-in-mac/00/26206

Re: Failed to e-file because an update is needed

larseep — Tue, 24 Mar 2026 20:59:29 GMT

Worked perfectly. Thank you!