topic Re: Cannot open my tax returns in Get your taxes done using TurboTax

Cannot open my tax returns

user17674871295 — Mon, 23 Mar 2026 20:56:31 GMT

TurboTax desktop. When I click on continue, a tax return I am working on, I get nothing but a box saying opening tax return, but the return does not open

Re: Cannot open my tax returns

MonikaK1 — Mon, 23 Mar 2026 21:42:54 GMT

To make sure TurboTax Desktop runs smoothly:

Make sure your computer meets the minimum system requirements.
Make sure you have administrator rights on your computer and TurboTax is running as administrator:
Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.

See this help article for more information.

You might also try restarting your device. Sometimes switching browsers also helps. TurboTax Desktop does connect to the Internet when opening to check for updates.

Re: Cannot open my tax returns

user17674871295 — Mon, 23 Mar 2026 21:53:17 GMT

I have done all you said. I just spent 50 minutes on telephone support, who finally said he would transfer me to the resolution team, but then the call was disconnected. Additionally, I spent a total of four hours trying to resolve the issue with the resolution people trying to figure out why I cannot efile the remaining three efile returns, and was then told to mail them in.

So I cannot use the program. What to do?