The software is looping, need IT support

jsimonesac — Fri, 20 Mar 2026 08:45:28 GMT

Your system indicates I need to upgrade to deluxe because of a repay of health insurance discount, when I click on upgrade to Deluxe, new screen, that says great choice, let's continue right where you left off, when i hit continue, takes me back to health coverage screen and starts the process all over again.

Re: The software is looping, need IT support

LeticiaF1 — Sun, 22 Mar 2026 13:19:56 GMT

To resolve this issue, you can try these things:

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.

topic The software is looping, need IT support in Get your taxes done using TurboTax

The software is looping, need IT support

Re: The software is looping, need IT support