topic Re: activation screen in Get your taxes done using TurboTax

activation screen

JBR5 — Fri, 13 Mar 2026 20:56:48 GMT

I am running win10 on firefox on an older computer. When the screen loads with my info from last year, the screen is dead; I cannot find a live link after clicking everywhere.

Re: activation screen

xmasbaby0 — Fri, 13 Mar 2026 21:05:31 GMT

Desktop download software for 2025 does not run on Windows 10. You will not be able to use desktop software unless you can upgrade to Windows 11. Or you can use online TurboTax instead.

Re: activation screen

JBR5 — Tue, 17 Mar 2026 02:13:27 GMT

I have the same problem on a newer laptop running windows 11. I am recognized and saved information is loaded onto the screen but it is a dead screen; nothing responds to mouse clicks

I have depended on Turbotax for preparing personal & business taxes, federal and state for many years. This is the first time I have been excluded!

Re: activation screen

CatinaT1 — Thu, 19 Mar 2026 22:57:24 GMT

Were you able to resolve this? Have you restarted your computer?