https://ttlc.intuit.com/community/taxes/discussion/re-terrible-customer-support/01/3844089#M1429481 <P>may have more success escalating here</P><P>&nbsp;</P><P><A href="https://www.intuit.com/company/contact/office-of-the-president/?cid=executives_intuit_click_us_oop-form_en_%7Ccontact_link%7C_oop" target="_blank">https://www.intuit.com/company/contact/office-of-the-president/?cid=executives_intuit_click_us_oop-form_en_%7Ccontact_link%7C_oop</A></P> Wed, 18 Mar 2026 23:07:38 GMT baldietax 2026-03-18T23:07:38Z https://ttlc.intuit.com/community/taxes/discussion/terrible-customer-support/01/3844065#M1429470 <P>If I complain here, what are the chances of a resolution? Does completing the qualtics survey have any impact? Is there anyone from Intuit who actually resolves any issues? Feels like not.</P><P>&nbsp;</P><P>Last week, 2 ~hour long calls failed to resolve an incorrect "license code linked to another account", promised a support call scheduled for Sunday evening, never happened. Monday email received from "Angel" again explaining possible causes, resolutions, from generic intuit email, containing an incident number.</P><P>&nbsp;</P><P>3 calls this morning trying to get a resolution using the incident number. 1 disconnect after ~15 minutes with Destiny, 1 hang-up right after ~15 minutes when the hold music stopped, finally a very abrupt and rude individual who simply hung up on me when I suggested the&nbsp;incident number could provide most of the information he needed?</P><P>&nbsp;</P><P>You need a new term for this process: it is certainly not customer "support" :(</img></P><P>&nbsp;</P> Wed, 18 Mar 2026 22:54:24 GMT https://ttlc.intuit.com/community/taxes/discussion/terrible-customer-support/01/3844065#M1429470 jstarkjhealey162 2026-03-18T22:54:24Z https://ttlc.intuit.com/community/taxes/discussion/re-terrible-customer-support/01/3844089#M1429481 <P>may have more success escalating here</P><P>&nbsp;</P><P><A href="https://www.intuit.com/company/contact/office-of-the-president/?cid=executives_intuit_click_us_oop-form_en_%7Ccontact_link%7C_oop" target="_blank">https://www.intuit.com/company/contact/office-of-the-president/?cid=executives_intuit_click_us_oop-form_en_%7Ccontact_link%7C_oop</A></P> Wed, 18 Mar 2026 23:07:38 GMT https://ttlc.intuit.com/community/taxes/discussion/re-terrible-customer-support/01/3844089#M1429481 baldietax 2026-03-18T23:07:38Z