topic Re: Can't save return in Get your taxes done using TurboTax

Can't save return

orn1brey — Mon, 09 Mar 2026 10:50:12 GMT

I've used TurboTax Home and Business for several years. I started working on my return yesterday, and for some reason, I am unable to save my return as I normally do during the course of working on the return, or when I close TurboTax to take a break.

I'm using the downloaded version of TurboTax Home and Business. When I attempt to save my return, here is the error message that opens up in a dialog box:

path\filename.tax2021

File not found

check the file name and try again

I don't think I've ever received an error message in Windows software saying "file not found" when I was attempting to save a file for the first time. Can anyone please help me with this?

Re: Can't save return

SForrestLO — Thu, 14 Apr 2022 16:22:57 GMT

Please see this Turbo Tax help article.
Error 567809 or 102348: Cannot save tax file or File not found.
https://ttlc.intuit.com/community/bugs-and-error-messages/help/turbotax-windows-error-567809-or-102348-cannot-save-tax-file-or-file-not-found/00/27222

Re: Can't save return

vcrocker — Tue, 17 Mar 2026 14:50:46 GMT

your link: Page not found

Re: Can't save return

JohnB5677 — Tue, 17 Mar 2026 15:58:26 GMT

I suggest you try to save it to your Desktop with the Save As function.

This will ensure you have a saved file.
Log out of TurboTax
Sign out and sign back into your computer
Make sure you are saving to your local hard drive and not directly to an external flash drive or a restricted network folder.
Sign back into TurboTax
Try to save again

Re: Can't save return

vcrocker — Tue, 17 Mar 2026 16:55:38 GMT

Wrong...what worked was posted by Moirty user:

The problem is caused by a new security feature in the latest (and future) updates to Windows 10 called Controlled Folder Access. The feature is intended to protect against ransomware and other threats. To distinguish the difference between legitimate programs and malware, the user is required to provide a list of exceptions. In the absence of an exception, access will be blocked.

The solution is to either make TurboTax an allowed program or to turn the feature off completely.

Settings can be found in Windows 10 at: StartMenu, Settings, WindowsSecurity, VirusAndThreatProtection, VirusAndThreatProtectionSettings, ManageControlledFolderAccess

Problem solved.

Re: Can't save return

toochili — Tue, 17 Mar 2026 21:50:54 GMT

Similar but will not save because it is a "read only". I've attempted to rename 5 different ways. It will not accept.

Exact message:

We couldn't save this file because it is "Read Only" or part of a "Read Only" file, such as a CD.

Error: 567812

I opened my previously saved return from a couple days ago-not a "read only" file.