topic Need live support in Get your taxes done using TurboTax

Need live support

jon-laughlin20 — Fri, 13 Mar 2026 22:04:28 GMT

Live support

Re: Need live support

xmasbaby0 — Fri, 13 Mar 2026 23:20:45 GMT

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

If you are using Live Assist, you can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=m8zw1pbb

Re: Need live support

jon-laughlin20 — Mon, 16 Mar 2026 12:42:49 GMT

I paid for the software version and you charged me. I needed a form that’s missing. Your bot sent me to Isaac Rodriguez who is offshore and has no idea. What he’s doing.

this was a very bad experience and even now you want to sent me a text. Your customer service sucks!