topic Unable to download in Get your taxes done using TurboTax

Unable to download

user17732414608 — Wed, 11 Mar 2026 15:07:11 GMT

I purchased Intuit turbotax Premier from Staples.

I am unable to download per the instructions which are as follows

1. Download- Visit turbotax.ca/download - this option is not available - it redirects

2. Install

3. Activate

Re: Unable to download

DoninGA — Wed, 11 Mar 2026 15:09:11 GMT

Go to this TurboTax website to download the 2025 TurboTax desktop edition you purchased - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

Re: Unable to download

VolvoGirl — Wed, 11 Mar 2026 15:54:04 GMT

@user17732414608 wrote:
I purchased Intuit turbotax Premier from Staples.

I am unable to download per the instructions which are as follows

1. Download- Visit turbotax.ca/download - this option is not available - it redirects
2. Install
3. Activate

That #1 looks like a url for Canada. Are you in Canada? And did you buy a code for the Desktop program OR a code for the Online version? Some places are selling a code for Online this year.

FOR USA

How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd

Re: Unable to download

VolvoGirl — Wed, 11 Mar 2026 15:59:30 GMT

I checked your link. Yes that is for Canada. If you bought the Canada program doesn't it take you to this website listing all the versions? Premier is listed

https://turbotax.intuit.ca/tax/software/download