Desktop Version - Error Message

Saucywench — Sun, 08 Mar 2026 19:11:43 GMT

Entered all info - taxes calculated. Saved file. Went in to review and file. When I click on an "update" icon, the following message appears: "Looks like we've hit a snag, We recommend you revisit the last topic you were working on to make sure all info is correct" And I cannot access that information unless I switch to forms view.

Re: Desktop Version - Error Message

LindaS5247 — Wed, 11 Mar 2026 02:39:47 GMT

If you are unable to move forward in your TurboTax program, you can try the steps below.

Go out of your program, close your browser and go back in.
Clear your cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
Try a different Web browser, such as Chrome or Firefox.
If you are using a VPN, disable it.
Make sure your internet connection is strong and stable
Try using incognito mode
If you are using TurboTax Desktop, you can manually check for updates for your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."

topic Re: Desktop Version - Error Message in Get your taxes done using TurboTax

Desktop Version - Error Message

Re: Desktop Version - Error Message

If you are unable to move forward in your TurboTax program, you can try the steps below.

You can also contact TurboTax Customer Service using this link: Turbo Tax Customer Service.

Please return to Community if you have any additional information or questions and we would be happy to help.

topic Re: Desktop Version - Error Message in Get your taxes done using TurboTax

Desktop Version - Error Message

Re: Desktop Version - Error Message

If you are unable to move forward in your TurboTax program, you can try the steps below.

You can also contact TurboTax Customer Service using this link: Turbo Tax Customer Service.

Please return to Community if you have any additional information or questions and we would be happy to help.

You can also contact TurboTax Customer Service using this link: Turbo Tax Customer Service.