Mastercard not supported

Jmbtax — Tue, 10 Mar 2026 19:39:25 GMT

I cannot use my mastercard to pay for the service. It keeps refreshing and doesn't complete purchase. It forces me to pay with my refund and I don't want to pay with my refund. Last year I received less than expected when I did that and I want to avoid that problem this year

Re: Mastercard not supported

CatinaT1 — Wed, 11 Mar 2026 17:42:53 GMT

Sounds like something got stuck. You can try these things:

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

topic Mastercard not supported in Get your taxes done using TurboTax

Mastercard not supported

Re: Mastercard not supported