https://ttlc.intuit.com/community/taxes/discussion/re-cannot-activate-2024-version/01/3826166#M1422960 <P>right, I found I used a wrong email. so now is ok, thanks</P> Mon, 09 Mar 2026 19:21:08 GMT yipty1234 2026-03-09T19:21:08Z https://ttlc.intuit.com/community/taxes/discussion/cannot-activate-2024-version/01/3825961#M1422881 <P>Dear Sir,&nbsp;</P><P>I need to file 2024 amend, but I installed it on 3/9/2026, it stuck at the activation screen , keep saying the key is linked to another email account</P> Mon, 09 Mar 2026 18:06:36 GMT https://ttlc.intuit.com/community/taxes/discussion/cannot-activate-2024-version/01/3825961#M1422881 yipty1234 2026-03-09T18:06:36Z https://ttlc.intuit.com/community/taxes/discussion/re-cannot-activate-2024-version/01/3826155#M1422956 <P><SPAN style="font-size:14px;">To fix this, you must sign in with the <STRONG>exact email</STRONG> that you used for the initial purchase or registration of your TurboTax product. You can use the </SPAN><A href="https://www.google.com/search?q=TurboTax+account+recovery+tool&amp;rlz=1C1GCQC_enUS1197US1197&amp;oq=I+need+to+file+2024+amend%2C+but+I+installed+it+on+3%2F9%2F2026%2C+it+stuck+at+the+activation+screen+%2C+keep+saying+the+key+is+linked+to+another+email+account+turbotax&amp;gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRhA0gEJODM1MGowajE1qAIIsAIB8QVD_oV5y-d1Aw&amp;sourceid=chrome&amp;ie=UTF-8&amp;mstk=AUtExfC_43SYsy9NdmcyaeQut6zpbW1xffY9DAz98x1eyF9EgLWTOJTjFxLdoKcdtPya03pfcYh7jZBLZIMAVJuHt3NKaHfwsyVnjTA-GJF_jKKW1ln5LE35s4_VTukTwqTla2-GrSM2wgMaSnstanQ9lh-kRKTO5-jEOFcYWtj_vQ7AHvdbPLEeEG-KgSi6ogvm9k3a&amp;csui=3&amp;ved=2ahUKEwiVmZP6wZOTAxXgIjQIHYo6KW0QgK4QegQIARAB" target="_blank"><SPAN style="color:hsl(240,75%,60%);font-size:14px;">TurboTax</SPAN><SPAN style="color:rgb(10,10,10);font-size:14px;"> </SPAN><SPAN style="color:hsl(240,75%,60%);font-size:14px;">account recovery tool</SPAN></A><SPAN style="color:rgb(10,10,10);font-size:14px;"> to find all associated user IDs. Then l</SPAN><SPAN style="font-size:14px;">og out of any current TurboTax account, then sign in with the correct email.</SPAN></P><P><BR /><SPAN style="color:rgb(10,10,10);font-size:14px;">If this issue continues, try disabling any VPNs, proxies, or antivirus software. Also, r</SPAN><SPAN style="font-size:14px;">ight-click the TurboTax icon and select <STRONG>Run As Administrator</STRONG>. </SPAN><SPAN style="color:rgb(10,10,10);font-size:14px;">Unplug USB flash drives or extra devices that might interfere with your installation.</SPAN></P><H2><BR /><SPAN style="color:rgb(10,10,10);font-size:14px;">You can contact&nbsp;TurboTax customer support using this link:</SPAN><SPAN style="color:hsl(240,75%,60%);font-size:14px;"> </SPAN><A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank"><SPAN style="color:hsl(240,75%,60%);font-size:14px;"><U>Turbo Tax customer support</U></SPAN></A><SPAN style="color:hsl(240,75%,60%);font-size:14px;"><U>.</U></SPAN></H2><P>&nbsp;</P><P><SPAN style="color:#2d3338;font-size:14px;">Please return to Community if you have any additional information or questions and we would be happy to help.</SPAN></P><P>&nbsp;</P> Mon, 09 Mar 2026 19:19:14 GMT https://ttlc.intuit.com/community/taxes/discussion/re-cannot-activate-2024-version/01/3826155#M1422956 LindaS5247 2026-03-09T19:19:14Z https://ttlc.intuit.com/community/taxes/discussion/re-cannot-activate-2024-version/01/3826166#M1422960 <P>right, I found I used a wrong email. so now is ok, thanks</P> Mon, 09 Mar 2026 19:21:08 GMT https://ttlc.intuit.com/community/taxes/discussion/re-cannot-activate-2024-version/01/3826166#M1422960 yipty1234 2026-03-09T19:21:08Z